{"id":2910889,"url":"https://alion.io/job/wheco-customer-connect-team-leader","title":"Customer Connect - Team Leader","company":{"id":3881702,"name":"Wheco","domain":"wheco.co.za","url":"https://alion.io/company/wheco","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T09:36:40Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T00:06:55Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Wheco, exceptional customer service is at the heart of everything we do. Our customers trust us to deliver quality products and meaningful support, and our Customer Care team plays a vital role in building those relationships. We are looking for a friendly, professional, and solutions-driven individual who enjoys helping people and creating positive customer experiences. If you take pride in resolving challenges, communicating clearly, and representing a trusted brand, this is an opportunity to be part of a team that values service excellence.\nJoin Wheco’s Customer Care team and help deliver exceptional customer experiences across our brands.\n\nKey Responsibilities:\nLead, coach, and develop a team of Customer Care Representatives\nMonitor team performance and provide regular feedback and coaching\nEnsure adherence to service quality standards and company policies\nConduct quality assessments and implement service improvement initiatives\nManage schedules and workload allocation to ensure operational efficiency\nCoordinate training and development programmes for team members\nHandle escalated customer enquiries and complaints effectively\nPrepare performance reports and communicate key updates to the team\nCollaborate with internal departments to improve processes and customer outcomes\nFoster a positive, engaged, and high-performing team culture\nSkills and Requirements:\nExcellent written and verbal communication skills\nStrong customer service and relationship management abilities\nOutstanding leadership and team-building capabilities\nStrong organisational and time management skills\nEffective problem-solving and decision-making skills\nAbility to analyse performance trends and identify improvement opportunities\nStrong attention to detail and ability to think strategically\nAdaptable and able to thrive in a fast-paced environment\nAbility to manage pressure and meet deadlines effectively\nSelf-motivated with a proactive approach to work\nStrong collaboration and stakeholder management skills\nProficiency in Microsoft Office and other business systems\nMinimum Requirements:\nGrade 12\nPrevious experience in customer service, call centre, or a related environment\nPrevious leadership or supervisory experience advantageous\nCRM system experience advantageous\nStrong computer literacy\nProficiency in English\nHelp deliver exceptional customer experiences. 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