{"id":1750634,"url":"https://alion.io/job/wheelercat-mining-technology-support-specialist","title":"Mining Technology Support Specialist","company":{"id":2122416,"name":"wheelercat","domain":"wheelercat.com","url":"https://alion.io/company/wheelercat","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":426},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-05T17:19:29Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-06T22:24:05Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Description\nWheeler Technology provides state-of-the-art productivity, safety, equipment health, autonomy and ruggedized network solutions for mine and construction sites. The Support Specialist has a critical role and has responsibility spanning multiple functions. Must be a self-starter, highly organized, and can solve complex problems with limited supervision.\nDuties & Responsibilities:\nEnsure internal workforce, tools, and equipment are compliant to internal, industry, and customer-site requirements; serve as the subject matter expert on how to achieve compliance and act as the owner for reporting tools\nProvide oversight to shelf stock quantities, to include reorder recommendations\nMaintain tool and vehicle inventory, including scheduling repairs/upgrades\nCalibrations, and procuring new/upgraded equipment as needed\nEngage in daily safety meetings\nInstall, upgrade and maintain technology on the customer HME fleet\nPerform quality PM’s on customer HME fleet\nOther duties as assigned\nKNOWLEDGE, SKILLS, AND ABILITIES:\nSelf-starter and complex problem solver - ability to deliver results with limited supervision\nProficient in computer software systems including Microsoft Office 365 and ERP systems\nAbility to interact with the customer daily\nExcellent motivational skills and works well with a team but also able to work alone\nEffective communication and interpersonal skills and dedication to customer satisfaction\nExcellent time management and organizational skills and the ability to multitask and prioritize\nAbility to pay strong attention to detail\nAbility to interact effectively in multi-disciplined, multi-cultural team environments including working with customers in planning, operations, and maintenance of parts, service, sales, and support personnel\nEffective team participation skills\nEDUCATION AND EXPERIENCE:\nMinimum of 3 years of professional work experience or an associate’s degree. Mining experience preferred.\nHigh school diploma is required; higher education is a benefit\n__________________________________________________________________________________________________________________\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).","description_format":"text","description_chars":2990,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech"],"lifecycle":[{"event":"open","at":"2026-10-03T08:39:20Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.478,"p_room":0.28,"age_days":61,"expected_fill_days":30,"reasons":["conf:10","win:tail","crowd:"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/wheelercat-mining-technology-support-specialist","json_url":"https://alion.io/job/wheelercat-mining-technology-support-specialist.json","meta":{"generated_at":"2026-10-06T23:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4823,"day_limit":5000,"remaining_today":177,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2122416},"rest":"https://alion.io/mcp/rest/get_company?id=2122416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwheelercat-mining-technology-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwheelercat-mining-technology-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwheelercat-mining-technology-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wheelercat-mining-technology-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwheelercat-mining-technology-support-specialist"}]}