{"id":1288889,"url":"https://alion.io/job/wheelhouse-partnership-support-engineer","title":"Partnership Support Engineer","company":{"id":687619,"name":"Wheelhouse","domain":"wheelhouse.io","url":"https://alion.io/company/wheelhouse-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":136000,"max":152000,"currency":"USD","period":"year","gross":null,"usd_annual":152000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby on Rails","optional":false},{"name":"SQL","optional":false},{"name":"Ruby","optional":true}],"status":"live","first_seen_at":"2026-02-27T22:24:43Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T04:44:27Z","board_verified":true,"closed_at":null,"days_open":215,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":215},"description":"Mission and Importance of this Role\nWheelhouse has a rich ecosystem of incoming and outgoing integrations with partners. We are at the scale where we require a systematized and streamlined approach to capturing/handling bugs and also more general partnerships asks. A major part of this role will be establishing processes by which integration/partnership issues are raised, tracked and prioritized. This requires interfacing with several internal Wheelhouse teams, as well as with external parters. Sometimes bugs or integration improvements/asks will be addressed by you, and other times you will be responsible for triaging them to the appropriate parties. You will build process flows and internal tooling to help in this endeavor, and to empower non-engineers to investigate some issues themselves.\nAs we expand into API-first, embedded, and AI-driven integrations,maintaining reliability across our partner ecosystem becomes mission-critical. This role ensures that Wheelhouse operates as a dependable platform, not just a standalone product.\nJob Description\nWheelhouse is a revenue management platform for the $500B+ flex rental space. Our technology empowers short & mid-length stay operators, who manage single-family homes, apartment buildings, and (insome cases) hotels - a broad & massive addressable market. Wheelhouse believes a more flexible & connected world is both inevitable & important, and we build technology to make sure the businesses that enable this lifestyle & society can thrive.\nAs a team, we enjoy shipping products our partnerslove, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. We’re a remote-first, work-anywhere, and “yes- you should make time for that adventure/vacation” company, who believes that “healthyhustle” is the key to good growth.\nNow, we’re looking for a Partnership Support Engineer to sit at the intersection of engineering, partnerships, and platform operations. You will play a critical role in ensuring our external integrations - including APIs, embedded experiences, and partner platforms - are reliable, scalable, and easy to operate.\nYou will investigate integration issues, debug complex cross-system behavior, collaborate directly with partner technical teams, and either resolve problems yourself or triage effectively to internal engineers. Over time, you will build tools, diagnostics, and automation that enable both our team and partner teams to operate independently and efficiently.\nThis role is ideal for an engineer who enjoys solving real-world problems across organizational boundaries, communicating with external technical stakeholders, and improving system reliability at ecosystem scale. \nWe’re looking for someone who\n3-5 years of experience in a QA engineering or software engineering role.\nStrong debugging skills across APIs, integrations, and web applications.\nExperience with programming (ideallyRuby on Rails) to automate tasks and build internal tools.\nExperience with SQL or ORMs (ideallyActive Record) to interact with data\nFamiliarity with REST APIs, webhooks, and third-party integrations.\nExperience working with external technical stakeholders and can exhibit strong communication skills.\nComfort navigating ambiguity across multiple systemsyou do not control\nAbility to analyze distributed failures across APIs, webhooks, queues, and data pipelines\nExperience reading third-party documentationand diagnosing integration mismatches\nFamiliarity with SLAs, incident communication, and cross-company coordination\nFamiliarity with Datadog for analyzing metrics is a plus\nExperience handling incidents involving external stakeholders\nComfort communicating during production issues or degraded service\nAbility to reason about complex distributed systems and failure modes\nExperience troubleshooting data synchronization or event-driven systems\nExperience creating documentation regarding process engineering development.\nBonus: Experience supporting B2B SaaS integrations or developer platforms\nWhat you'll be doing\nEngineer process solutions around incoming integration/partnerships bugs, improvements and asks.\nDebug integration issues involving external partners(PMSs,OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary\nDiagnose failures across APIs, webhooks, data pipelines, and synchronization processes\nResolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context\nBuild internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues\nCreate reusable playbooks and runbooks for common integration failure modes\nImprove monitoring, alerting, and observability for partner-facing systems\nSupport launches of new integrations, embedded deployments, or platform features\nServe as the primary technical liaison for select strategic partners\nIdentify systemic reliability risks and advocate for engineering improvements\nAct as the voice of our partner ecosystem within engineering and product teams\nWhy Join Us\nBecome the technical bridge between our engineering team and a growing ecosystem of partners\nDirectly influence the reliability and scalability of a platform used by thousands of properties worldwide\nWork on real distributed-system problems spanning multiple companies\nOpportunity to grow into an integrations lead, platform reliability engineer, or partner engineering leader\nCollaborative small-team environment where your impact is highly visible\nPerks and Benefits\nThe expected base salary range for this position is between $136,000 - $152,000depending on experience.\nCompetitive salary, cash bonus potential and equity\nFull medical, dental, and vision benefits for each US employee\nFidelity 401k available for each US employee\nUnlimited PTO\nAnd…more!\nAbout Us:\nWheelhouse is a fintech platform for the $500B+ flex rental space. Most specifically, we enable short & mid-length stay providers with 1 to 100,000+ listingstoearn 20%+ more from their rental properties. \nIn 2021, our target customer segment voted our platform“Innovationof the Year” at the Data & Revenue Management conference. This sentiment is sharedby our customers, as evidenced by our platforms low churn and rapidly growing ARPU. In 2022, we closed a significant funding round, with participation from many of the best tech, travel & real estate investors. We’re lucky to have a long runway, low burn, and rapidly growing revenue.\nAs a team, we enjoy shipping products our customers love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. We’re a remote-first, work-anywhere, and“yes- you should make time for that adventure/vacation” company, who believes that“healthyhustle” is the key to good growth.\nWe’re experiencedbusiness & product builders who have founded multiple companies together, know our category extremely well, and recognize how rare/special it is to be perfectly positioned around a big opportunity with a very strong cross-functional team.\nWe’d be eager to say hello and learn more about you!","description_format":"text","description_chars":7370,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Office Management","Web Design"],"lifecycle":[{"event":"open","at":"2026-09-26T07:15:26Z"}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.067,"p_room":0.28,"age_days":215,"expected_fill_days":50,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":152000,"is_top_pay":true},"html_url":"https://alion.io/job/wheelhouse-partnership-support-engineer","json_url":"https://alion.io/job/wheelhouse-partnership-support-engineer.json","meta":{"generated_at":"2026-10-01T10:13:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1312,"day_limit":5000,"remaining_today":3688,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}