{"id":2199133,"url":"https://alion.io/job/wheels-up-customer-support-manager","title":"Customer Support Manager","company":{"id":2220912,"name":"Wheels Up","domain":"wheelsup.com","url":"https://alion.io/company/wheelsup-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":513},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T20:40:01Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T02:54:06Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nJoin Our Team at Wheels Up\nAt Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines - we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.\nAnd it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.\nResponsibilities\nRole Overview: What You’ll Be Doing\nIn this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account setup. You will work closely with the Account Executives and internal teams to ensure a seamless and high-quality customer experience for Wheels Up members. This role is critical in driving operational excellence, resolving escalations, and enhancing client satisfaction.\nYour Key Responsibilities (Essential Functions)\nAdminister new member contracts via DocuSign in collaboration with Legal, validating terms and ensure timely execution\nCollect and process new member information to create profiles and open fund accounts\nPartner with Finance and your Relationship Manager to manage account funding, proactively resolve billing issues, and handle escalations \nMonitor and communicate outstanding billing items to internal teams, ensuring accurate and timely resolution\nSupport the quote and booking process by preparing proposals and assisting with off-fleet flight arrangements\nAssess customer creditworthiness during fund processing and escalate concerns as needed\nMaintain accurate records and documentation in internal systems to support operational transparency\nIdentify process improvement opportunities to enhance efficiency, accuracy, and overall client experience\nQualifications\nWhat You Bring to the Table: Education & Certification Requirements\nWe’re looking for someone who has a unique mix of experience, skills, and passion for what we do:\nStrong attention to detail and ability to manage multiple priorities\nExcellent communication and collaboration abilities\nProven experience working with contracts, billing, or finance operations in a client-focused setting\nDemonstrated ability to resolve complex operational issues \nMinimum of 3-5 years of sales support, customer service, customer experience, or -related experience required\nBachelor’s degree or equivalent experience\nThe Extras We Value (Preferred Requirements)\nWhile not mandatory, here are some additional things that would make you stand out:\nExperience in aviation, finance, or legal operations\nFamiliarity with DocuSign or similar contract management tools\nAbility to work in a fast-paced, team-oriented environment\nProactive, solutions-oriented mindset with a focus on delivering exceptional service \nPhysical Requirements\nWe want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:\nStandard office and computer usage required\nWhat We Offer\nWhat We Offer: Salary Range & Benefits\nAt Wheels Up, we believe in fair compensation based on experience, skills, and qualifications, depending on a variety of factors. The range for the role is between $65,000 - $75,000. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you will be eligible for an incentive program, which rewards individual and organizational performance.\nWe also offer a range of benefits designed to support your well-being and personal life, including:\nTuition Reimbursement\nCompetitive 401(k)\nComprehensive Medical, Dental, and Vision Insurance\nComplimentary access to mental health and wellness counseling through Spring Health\nFinancial planning assistance\nA variety of additional programs and services in support of your total well-being \nEveryone is welcome here\nEach of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.\nWheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex, national origin, age, disability, pregnancy status, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.\nBecause when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.\nNeed Accommodations?\nIf you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at . Simply include “Accommodation Request” in the subject line so we can quickly address your needs.\nWe look forward to learning more about you and how you can contribute to the Wheels Up journey!","description_format":"text","description_chars":5473,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","General Aviation"],"lifecycle":[{"event":"open","at":"2026-10-09T20:40:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wheels-up-customer-support-manager","json_url":"https://alion.io/job/wheels-up-customer-support-manager.json","meta":{"generated_at":"2026-10-13T05:55:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2220912},"rest":"https://alion.io/mcp/rest/get_company?id=2220912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwheels-up-customer-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwheels-up-customer-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwheels-up-customer-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wheels-up-customer-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwheels-up-customer-support-manager"}]}