{"id":3369565,"url":"https://alion.io/job/wheels-up-director-sales-service","title":"Director, Sales & Service","company":{"id":2220912,"name":"Wheels Up","domain":"wheelsup.com","url":"https://alion.io/company/wheelsup-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:26:31Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T05:14:37Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Overview\nJoin Our Team at Wheels Up\nAt Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines - we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.\nAnd it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.\nResponsibilities\nRole Overview: What You’ll Be Doing\nAs a Director, Sales and Service, you are responsible for driving new member acquisition and overseeing the commercial and service experience for a defined book of business. You partner closely with the VP, Sales and Service and Flight Services Managers (FSMs) to ensure members receive a seamless, premium experience while maintaining accountability for growth, retention, and overall client satisfaction.\nThis role serves as a key liaison for new clients and plays a strategic, client-facing role in identifying the right travel and membership solutions. While FSMs manage day-to-day trip execution, sourcing, and detailed quoting for existing members, the Director maintains visibility, steps in as needed, and ensures alignment across sales and service teams.\nStrong presentation skills - both virtual and in-person - are essential, as the role regularly engages with prospective and existing members to articulate Wheels Up offerings and value.\nYour Key Responsibilities (Essential Functions)\nPartner with Relationship Managers to identify, qualify, and convert prospective members through outreach, lead follow-up, and qualification of strong opportunities\nLead new client acquisition by identifying the appropriate membership and travel solutions aligned to client needs and usage patterns\nOversee a defined portfolio of client relationships with accountability for growth, retention, renewals, and fund replenishment\nAct as the primary commercial and service liaison for new members, ensuring a smooth onboarding experience and clear handoff to service teams\nCollaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing members\nMaintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience\nIdentify upsell and cross-sell opportunities and partner with Relationship Managers to advance those opportunities\nPrepare and present membership proposals and recommend charter or fleet solutions based on client travel needs\nMonitor client activity and proactively engage to drive repeat bookings, renewals, and deeper member engagement\nSupport resolution of service issues and irregular operations (IROPs) by coordinating with internal teams and assisting with client communication when appropriate\nCollaborate cross-functionally with Sales, Client Services, and Trip Support teams to deliver a consistent, premium member experience\nMaintain accurate records and updates in the CRM to support team-based coverage and informed decision-making\nQualifications\nWhat You Bring to the Table: Education & Certification Requirements\nWe’re looking for someone who has a unique mix of experience, skills, and passion for what we do:\nMinimum of 5-10 years of experience in a strategic sale, account management, or client-facing role\nStrong communication and relationship-building skills, with a customer-first mindset \nAbility to manage multiple accounts and coordinate across teams in a fast-paced environment\nA proactive, client-first mindset with the ability to anticipate needs \nComfortable working with quoting tools, CRM platforms (Salesforce preferred), and proposal documentation\nBachelor’s degree or equivalent experience\nThe Extras We Value (Preferred Requirements)\nWhile not mandatory, here are some additional things that would make you stand out:\nBackground in private aviation, luxury services, or high-touch B2B sales \nExperience coordinating across operations and customer service teams \nDemonstrated success in a quota-carrying or growth-oriented role\nAbility to anticipate client needs and tailor recommendations accordingly\nHigh attention to detail in managing logistics and documentation\nPhysical Requirements\nWe want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:\nStandard office and computer usage required\nOccasional travel or client meetings may be expected\nWhat We Offer\nSalary Range & Benefits\nAt Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The yearly compensation for this role ranges from $85,000 to $95,000, depending on a variety of factors. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you may be eligible for a discretionary annual incentive program, which rewards individual and organizational performance.\nWe also offer a range of benefits designed to support your well-being and personal life, including:\nTuition Reimbursement\nCompetitive 401(k)\nComprehensive Medical, Dental, and Vision Insurance\nComplimentary access to mental health and wellness counseling through Spring Health\nFinancial planning assistance\nA variety of additional programs and services in support of your total well-being \nEveryone is welcome here\nEach of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.\nWheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex, national origin, age, disability, pregnancy status, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.\nBecause when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.\nNeed Accommodations?\nIf you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at . Simply include “Accommodation Request” in the subject line so we can quickly address your needs.\nWe look forward to learning more about you and how you can contribute to the Wheels Up journey!","description_format":"text","description_chars":7005,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","General Aviation"],"lifecycle":[{"event":"open","at":"2026-10-28T00:26:31Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.724,"p_room":0.578,"age_days":7,"expected_fill_days":6,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/wheels-up-director-sales-service","json_url":"https://alion.io/job/wheels-up-director-sales-service.json","meta":{"generated_at":"2026-11-04T06:48:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10682,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2220912},"rest":"https://alion.io/mcp/rest/get_company?id=2220912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwheels-up-director-sales-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwheels-up-director-sales-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwheels-up-director-sales-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wheels-up-director-sales-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwheels-up-director-sales-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3369565}},{"tool":"search_jobs","arguments":{"company":"wheelsup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3369565},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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