{"id":3775164,"url":"https://alion.io/job/whereby-strategic-account-manager","title":"Strategic Account Manager","company":{"id":56622,"name":"Whereby","domain":"whereby.com","url":"https://alion.io/company/whereby","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T16:50:36Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-12T09:31:03Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The role at a glance\nLocation: Remote, UK\nType: Permanent, full-time\nEligibility to work in the UK: We welcome applications from candidates already eligible to work in the UK and that do not require sponsorship from Whereby. You will be asked to share proof of this prior to receiving any offer of employment.\nInterviews: Around 6 hours over a few weeks, including some practical tasks.\n Salary: 72,000 - 77,000 GBP (up to 20% bonus - additional bonus due to overachievement)\nReporting to: Chief Commercial Officer\nYour mission at Whereby\nAs a Strategic Account Manager, your mission will be to grow revenue from our most important Whereby Embedded customers. You will take accounts where Whereby already powers video calls and turn them into much larger, longer-term partnerships.\nThat growth comes from three directions:\nAcross the group: many of our customers are part of larger healthcare groups. You will use the trust we have built with one company to win its sister companies under the same parent.\nAcross regions: where we serve a customer in some countries, you will bring Whereby into their operations in other markets, such as winning their US business when we already work with their UK and European teams.\nAcross products: you will drive adoption of our value-added services, starting with transcription and growing as we launch new ones, so customers get more value from Whereby and we grow our share of their spend.\nThis is a hands-on, commercially driven role. You will own a focused set of key accounts, build a clear expansion plan for each, and push those plans through to signed contracts.\nWhereby’s vision and mission\nOur Vision: A world in which anywhere works\nOur Mission: Empower telehealth and other businesses to connect seamlessly through video calling, enabling them to unlock their full potential.\nOur global HQ is in Norway, but our users (and team) are worldwide. Whereby has been used in nearly every country in the world by millions of people.\nTo succeed in this role, you will need to be a highly skilled communicator, thrive in a fast-paced environment, and collaborate remotely with our global team.\nBenefits include unlimited holiday, flexible, hybrid working setup, home office budget, enhanced parental leave, equity, and more.\nCommercial team mission\nWhereby is loved by millions of users worldwide, and our Commercial team plays a key role in expanding our customer base and driving revenue growth. Focused on the Telehealth and Digital Mental Health industries, we’re on a mission to facilitate healthcare consultations globally through enterprise customers in the sector.\nAs a Strategic Account Manager, you’ll make sure our best customer relationships reach their full potential. You will work closely with Sales, Customer Success, Marketing and ProdEng to find, shape and close expansion opportunities within our existing customer base.\nWhat you’ll do\nAccount expansion strategy\nOwn a portfolio of key Whereby Embedded accounts and build a strategic account plan for each, with clear expansion targets.\nMap each customer’s wider organisation: parent companies, sister brands, regional entities and the decision-makers behind them.\nTurn existing relationships into warm introductions, and lead the conversations that bring new group companies and new regions onto Whereby.\nMulti-thread every key account, building relationships across Product, Engineering, Operations, Procurement and the executive team.\nValue-added services\nProactively identify where customers would benefit from our value-added services, starting with transcription and growing as we launch new ones, and drive those conversations to a decision.\nBuild business cases with customers that tie new capabilities to their outcomes, such as clinician time saved, better documentation and improved patient experience.\nPartner with Product and Engineering on pilots and rollouts so expansions land well and stick.\nRenewals and commercial negotiations\nLead renewals for your accounts, using them as opportunities to expand scope, extend terms, make sure pricing keeps pace with the value Whereby delivers, and strengthen the partnership.\nShape pricing and commercial proposals with the Commercial leadership team, and lead negotiations through to signature.\nKeep a close eye on account health and usage, spotting both growth signals and risks early.\nVoice of the customer\nBring structured feedback from strategic customers into the product roadmap.\nShare what you learn about the healthcare groups and markets you work in, helping shape our wider go-to-market strategy.\nMaintain accurate account plans, forecasts and activity in our CRM.\nWhat we’re looking for\nWe’re looking for a commercially minded account manager who sees every customer relationship as a starting point. You are energised by growing accounts, comfortable asking for the next deal, and skilled at navigating large, multi-entity organisations.\nSkills and competencies\nExpansion-driven: You actively hunt for growth within existing accounts and push opportunities to close.\nStrategic account planner: You can map a complex organisation and build a credible plan to grow within it.\nRelationship builder: You earn trust with senior stakeholders and use it to open new doors.\nSkilled negotiator: You are confident leading commercial discussions on pricing, scope and terms.\nTechnically fluent: You understand APIs and integrations well enough to discuss them credibly with Product and Engineering teams.\nProactive and independent: You are comfortable navigating ambiguity and driving initiatives to completion.\nExperience\n5+ years in Account Management, Strategic Account Management or a similar role in B2B SaaS, managing 6-figure contracts.\nA proven track record of expanding existing accounts, ideally including cross-sell into sister companies, new regions or new product lines.\nExperience selling technical solutions, ideally APIs or infrastructure products, to healthcare or other regulated industries.\nExperience managing complex stakeholder landscapes across Product, Engineering, Legal and Procurement.\nStrong documentation and presentation skills, capable of building compelling business cases for executive audiences.\n Bonus: Experience with healthcare groups operating across multiple countries, or a background in new business sales.\nWe believe in everyone\nWe fundamentally believe talent is distributed to all of us in equal measure. We open our doors (physical or URL) to everyone and we see our differences as a strength; it’s this philosophy that drives us towards our mission.\nThis means we see your unique history as having value money cannot buy; we believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality, marital, domestic or civil partnership status, sexual orientation, gender identity.\nWhy join us?\nWork with some of the most interesting telehealth and digital health platforms in the world, and help them build better care experiences on Whereby.\nHave a direct, visible impact on revenue growth, with variable compensation that rewards expansion.\nCollaborate with cross-functional teams in a supportive, fast-paced environment that values innovation, learning and career growth.\nYour progression\nThis is a senior-level role, with ample opportunity for career progression based on performance. As our strategic accounts grow, so does the opportunity to shape how Whereby manages and grows its largest customers, and to build out the account management function over time.\nReady to make an impact? Apply now!","description_format":"text","description_chars":7616,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Conferencing & Webinars","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-04T23:03:22Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":0.9,"age_days":12,"expected_fill_days":30,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/whereby-strategic-account-manager","json_url":"https://alion.io/job/whereby-strategic-account-manager.json","meta":{"generated_at":"2026-11-12T11:51:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24419,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56622},"rest":"https://alion.io/mcp/rest/get_company?id=56622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhereby-strategic-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhereby-strategic-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhereby-strategic-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/whereby-strategic-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhereby-strategic-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3775164}},{"tool":"search_jobs","arguments":{"company":"whereby.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3775164},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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