{"id":2854554,"url":"https://alion.io/job/while-supplies-last-limited-customer-service-supervisor","title":"Customer Service Supervisor","company":{"id":1882025,"name":"While supplies last. Limited","domain":"mitsubishicars.com","url":"https://alion.io/company/mitsubishicars-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Franklin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T13:24:39Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T05:52:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join the Mitsubishi Motors North America (MMNA) Team! \nAt Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment. \n\nOur team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement. \n\nAt MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional. \n\nBe part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile. \nAbout the Job:\nThe Customer Connections team serves as a critical link between our customers, dealers, and business partners, helping ensure concerns are resolved with care, urgency, and professionalism. As our organization continues to grow and evolve, we are investing in leadership that can strengthen employee development, elevate the customer experience, and build stronger connections across the business. The Customer Connections Supervisor will play an important role in shaping the future of the team by fostering a culture of learning, collaboration, and customer advocacy while supporting the delivery of exceptional service to both customers and dealers. This is an exciting opportunity for a leader who is passionate about developing people, driving positive change, and making a visible impact within the organization.\nSummary of Role:\nThe Customer Connections Supervisor provides day-to-day leadership, coaching, and support for the Customer Connections team. This role is responsible for developing employees, overseeing the resolution of complex customer and dealer concerns, and ensuring the team consistently delivers a high-quality customer experience. The Supervisor works closely with cross-functional partners and department leadership to support operational excellence, employee engagement, and continuous improvement initiatives that contribute to the success of the department and the broader organization.\nAs a Customer Connections Supervisor, You Will:\nLead, coach, and develop a team of Customer Connections Coordinators, fostering a culture of accountability, collaboration, and customer advocacy.\nMonitor team performance and key operational metrics, providing coaching and feedback to drive customer satisfaction and service excellence.\nOversee the resolution of complex customer concerns, dealership escalations, and warranty-related issues.\nConduct performance reviews, quality monitoring, and regular one-on-one meetings to support employee development and engagement.\nPartner with Warranty, Service, Parts, Product Quality, Connected Services, Legal, Field Operations, and Dealer Development to develop and deliver cross-functional training opportunities.\nAnalyze customer feedback and operational trends to identify opportunities for process improvements and enhanced service delivery.\nSupport onboarding, training, and development activities for new and existing team members.\nAssist with the implementation of new programs, systems, policies, and processes within the department.\nSupport departmental goals and continuous improvement initiatives through effective execution and collaboration.\nPromote a positive, inclusive, and high-performing team environment.\nOther job duties as assigned.\nMeasuring Your Momentum (Success Metrics):\nFirst 90 Days - Getting Up To Speed\nLearn the Customer Connections operation, team processes, key stakeholders, and performance objectives.\nBuild strong relationships with cross-functional teams and dealership partners to support issue resolution and collaboration.\nAnalyze customer feedback, operational trends, and performance metrics to identify opportunities for improvement.\nSupport departmental goals, process improvements, and customer experience initiatives.\nPartner with leadership to align team priorities with business objectives.\nYear 1 Victory Lap\nLead onboarding, training, and development efforts that strengthen employee performance and consistency.\nEstablish ongoing cross-functional learning opportunities that enhance team knowledge and collaboration.\nImplement process improvements that positively impact customer satisfaction, quality, or operational efficiency.\nCoach and develop team members through meaningful development discussions and growth opportunities.\nBuild a high-performing culture focused on accountability, continuous learning, customer advocacy, and employee engagement.\nReady to Join The Team? You Should Have:\nBachelor's degree or equivalent combination of education and relevant work experience.\n3+ years of experience in customer service, customer relations, contact center, dealership support, warranty operations, or a related customer-facing environment.\n1+ years of experience leading, coaching, mentoring, or supervising employees.\nExperience handling complex customer concerns, escalations, and issue resolution.\nStrong interpersonal, communication, and relationship-building skills with the ability to collaborate across multiple departments.\nExperience using customer service metrics, quality monitoring, and performance data to support team performance.\nProficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.\nAbility to prioritize competing responsibilities and adapt in a fast-paced environment.\nExtra Horsepower (Profile Differentiators):\nPrevious supervisory experience in an automotive, manufacturing, dealership, warranty, or customer experience environment.\nExperience supporting customer advocacy, dealership relations, or warranty-related operations.\nExperience developing or delivering employee training, onboarding, or coaching programs.\nKnowledge of customer experience (CX) best practices and continuous improvement methodologies.\nExperience analyzing customer feedback and operational trends to identify improvement opportunities.\nFamiliarity with customer relationship management (CRM) systems and contact center technologies.\nExperience working with cross-functional teams such as Warranty, Product Quality, Service Operations, Dealer Development, Legal, or Field Operations.\nDemonstrated ability to lead projects, process improvements, or change initiatives.\nWhy Join Us:\nBe part of a team where continuous improvement is at the core of our culture, giving you the opportunity to influence processes, develop employees, and help deliver exceptional customer experiences.\nCollaborate with cross-functional partners across the organization to drive meaningful changes that improve service delivery, customer satisfaction, and dealership support.\nMake a visible impact on initiatives focused on customer retention, long-term customer loyalty, and operational excellence while growing your leadership career with Mitsubishi Motors North America.\nPay Transparency: \nThe base salary for this position ranges between $70,000 to $80,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.\nPerks and Benefits:\nFamily First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.\nBe a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.\n Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.\nFuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.\nTake Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.\n Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.\nThrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.\nThe MMC Way:\nOur values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:\nThink of Our Customers, Strengthen Trust\nEnrich Society\nWelcome All Facts, Share Difficult News First\nConduct and Challenge Yourself Professionally\nRespect All, Work as a Broader Team\nDiversity and How to Apply:\nAt MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.\nOnce you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter. \nMitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. \nWe welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email .\nWe hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.\nClick here to learn more about what it's like at MMNA! \nWe value your privacy. 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