{"id":350449,"url":"https://alion.io/job/whippy-customer-support-specialist-latam-only","title":"Customer Support Specialist (LATAM Only)","company":{"id":7340,"name":"Whippy","domain":"whippy.ai","url":"https://alion.io/company/whippy","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Intercom","optional":false},{"name":"Twilio","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-04-18T18:16:21Z","employer_posted_date":"2026-04-18","last_verified_at":"2026-10-30T17:21:33Z","board_verified":true,"closed_at":null,"days_open":194,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":193},"description":"Customer Support Specialist (LATAM, Remote)\nAbout Whippy\nWhippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.\nRead this before applying.\nThis is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance, Concentrix, Sutherland, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real diagnostic work every day.\nUnderstanding where this role fits.\nAt Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important segment - customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-code tools like Zapier. You do not need to write code, but you MUST think like an operator who understands how automated workflows are built, how they break, and how to fix them.\nWhat You Will Do\nRespond to customer issues via Intercom with a 2-minute response SLA on chat\n\nDiagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejections\n\nBuild and troubleshoot automated workflows using Whippy's internal workflow builder and Zapier\n\nProactively monitor customer usage and reach out before customers report problems\n\nLog bugs in Linear with full documentation and follow through to resolution\n\nCoordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when needed\n\nManage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints\n\nDocument solutions and share playbooks with the broader support team\n\nWhat We Are Looking For\nReal SaaS support experience, not BPO, not scripted, not call center\n\nComfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most important technical differentiator for this role\n\nProactive instinct, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrong\n\nAbility to manage multiple open conversations simultaneously under a 2-minute SLA\n\nStrong written English, fast, clear, and professional\n\nComfortable on Zoom sharing your screen and walking customers through fixes\n\nAmbition to grow into CSM, product, or marketing over time\n\nLocation\nBuenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our WeWork office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. 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