{"id":3399505,"url":"https://alion.io/job/whippy-forward-deployed-engineer","title":"Forward Deployed Engineer","company":{"id":7340,"name":"Whippy","domain":"whippy.ai","url":"https://alion.io/company/whippy","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":136000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"PostgreSQL","optional":false},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-10-28T10:15:48Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T02:00:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Dublin, Ireland | On-site\nFull-time\nOverview\nExperience Required: 2+ years in software engineering, technical consulting, or a customer-facing engineering role\nEducation: Degree in Mathematics, Engineering, Computer Science, or equivalent practical experience\nAbout Whippy\nWhippy is an AI-powered enterprise contact centre that automates real business workflows across voice, SMS, chat, and APIs.\nWe integrate with telephony providers, CRMs, ATS platforms, and internal enterprise systems to power AI agents that handle inbound calls, qualification flows, onboarding processes, support queries, and operational tasks.\nThe Role\nAs a Forward Deployed Engineer, you will embed directly into enterprise deployments and own the technical delivery of integrations between Whippy and customer systems.\nYou will operate at the intersection of APIs, telephony, databases, and AI workflows. You will design and ship production-grade systems, debug live issues, and convert customer-specific requirements into reusable platform capabilities.\nThis is a high-ownership role. You will work closely with customers, product, and core engineering to ensure deployments are robust, scalable, and repeatable.\nWhat You’ll Do\nOwn end-to-end delivery of production integrations across CRM, ATS, telephony, and internal systems\nDesign and implement reliable data flows between Whippy and external platforms\nHandle authentication, rate limits, retries, and failure modes in distributed systems\nDebug and resolve non-trivial production issues across webhooks, async workflows, and external APIs\nImprove logging, monitoring, and observability of deployment pipelines\nTranslate ambiguous customer requirements into clear technical designs\nIdentify repeated patterns and convert one-off implementations into reusable connectors or internal tooling\nCollaborate with product and engineering to push field learnings back into the platform\nWhat We’re Looking For\n2+ years of experience in software engineering or technical consulting\nStrong backend fundamentals and comfort working with APIs and relational databases such as Postgres\nExperience integrating third-party systems or working with external APIs in production\nUnderstanding of distributed systems concepts such as idempotency, retries, async processing, and error handling\nExperience debugging production systems under time pressure\nClear, structured communicator able to explain trade-offs to both technical and non-technical stakeholders\nOwnership mindset and comfort operating with ambiguity\nNice to Have\nExperience with telephony, event-driven systems, or webhook-based architectures\nExposure to AI workflows, automation systems, or LLM integrations\nExperience working directly with enterprise customers, e.g in consulting, banking or equivalent\nWhat Success Looks Like\nWithin 90 days, you will:\nOwn at least one enterprise deployment end-to-end\nResolve a meaningful production issue independently\nShip at least one reusable improvement that reduces future deployment effort\nDemonstrate strong judgment 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