{"id":2063012,"url":"https://alion.io/job/whisker-help-desk-specialist","title":"Help Desk Specialist","company":{"id":1982605,"name":"Whisker","domain":"whisker.com","url":"https://alion.io/company/whisker-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auburn Hills, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITIL","optional":false},{"name":"Windows","optional":false},{"name":"AI Agents","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-07T17:56:21Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T07:08:16Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Description\nWhisker is redefining what it means to live with cats-designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.\nThis position in onsite 5 days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.\nWhat You’ll Do:\nThe Help Desk Specialist is the face of IT at Whisker. This position interacts with every individual in the company - from Marketers to remote Customer Experience Agents to the CEO - and must provide a great experience during every interaction. They are typically the first person every new-hire interacts with during onboarding - setting the tone for the days to come. This position is responsible for configuring hardware and software, onboarding and offboarding, troubleshooting technical issues, and ensuring every person at Whisker is able to operate at their fullest.\nEssential Duties and Responsibilities:\nThis list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.\nContinuously expands technical knowledge, tackles new challenges, and delivers exceptional service to all team members\nAdministers and supports Windows and macOS endpoints, including updates, patching, and troubleshooting\nProvides timely front-line technical support and issue resolution\nPartners with the Security team to maintain compliance standards and ensure system integrity\nManages Active Directory, including user access controls and organizational units\nOversees and optimizes the full lifecycle of corporate hardware and software assets to ensure visibility and compliance\nProvisions new workstations, laptops, peripherals, and accounts for employee onboarding\nCollaborates with multi-site IT teams to support and strengthen ITIL-based processes and service delivery\nDevelops and maintains clear documentation for systems, processes, and procedures\nLogs all interactions, communication, and work performed in our ticketing system\nDiagnoses and resolves hardware and software issues across Mac and PC environments for both on-site and remote team members\nProvides guidance and training to team members on systems, tools, policies, and best practices\nPerforms basic administrative tasks including password resets, account unlocking, and access management\nManages IT Asset inventory and software catalog, including tagging, tracking, recording periodic maintenance, and makes suggestions for recycling and replenishment\nSuggests improvements to processes and procedures in the department\nSupports additional initiatives and responsibilities as needed\nRequirements\nWhat You’ll Bring:\nBachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience\n3+ years of experience provisioning and supporting Windows and Mac endpoints\n3+ years of experience administering Google Workspace Enterprise environment\nCompTIA A+ or equivalent certification\nStrong written and verbal communication skills, with a collaborative and inquisitive approach\nProven problem-solving skills with persistence and follow-through in complex situations\nAbility to remain calm and focused under pressure while maintaining a positive attitude\nSelf-motivated with a high level of initiative and the ability to inspire and support others\nCustomer-focused mindset with a friendly, service-oriented approach\nAbility to build and maintain effective working relationships across teams\nMaintains confidentiality of proprietary information\nAbility to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions\nA high degree of initiative, self-motivation, and ability to motivate others\nAbility to establish and maintain cooperative working relationships with Team Members and colleagues\nComfortable working in a pet-friendly office environment (cats and dogs)\n Not Required but Nice to Have!\nExperience supporting Windows Server environments\nExperience with virtualization platforms, backup solutions, and network security practices\nExperience managing cloud environments (AWS, Azure, GCP, Oracle, etc.)\nExperience with endpoint and fleet management tools (e.g., Kandji, Intune, NinjaOne, Iru)\nWorking knowledge of networking concepts and equipment, including OSI model principles and platforms such as Meraki, Palo Alto, and HP\nApple Device Support Certification or equivalent experience supporting macOS environments\nBenefits & Purrks:\nJoin a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products-plus a whole lot of extras. You will also be provided with:\nPremium Medical/Dental/Vision insurance\nPaid parental leave\nWhisker Parents Program\n1 day \"pawternity\" leave for new pet adoption\nPet Insurance Discount\n401K match\nFlexible spending accounts\nCompany-paid short-term disability and life insurance\nEmployee Assistance Program (EAP)\nGenerous paid time off\n14 Paid Holidays\nTop of the line equipment\nPet-friendly office\nWhisker products and swag\nContinuing education Support\nOn-site gym with Peloton\nReferral program\nStatement of Inclusivity:\nWe believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.\nWhile Whisker is an AI-forward organization, we will not ask you to interview with an AI agent. We lead with a human first approach for hiring. We ask that you refrain from using an AI tools during any interview.\nPlease ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.","description_format":"text","description_chars":6184,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T02:42:23Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:9","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/whisker-help-desk-specialist","json_url":"https://alion.io/job/whisker-help-desk-specialist.json","meta":{"generated_at":"2026-10-21T11:23:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982605},"rest":"https://alion.io/mcp/rest/get_company?id=1982605"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhisker-help-desk-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhisker-help-desk-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhisker-help-desk-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/whisker-help-desk-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhisker-help-desk-specialist"}]}