{"id":2542839,"url":"https://alion.io/job/whitcon-it-help-desk","title":"IT Help Desk","company":{"id":4421190,"name":"Whitcon Website","domain":"whitcon.com","url":"https://alion.io/company/whitcon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-15T11:01:17Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"The Help Desk Technicianserves as the first point of contact for IT-related issues within Whitaker Construction, providing technical support to business users, troubleshooting hardware and software issues, and assisting with system administration tasks as needed. This is an entry-level position, and the successful candidate will be expected to grow into Desktop Support, Application Support, Network Support, and Server Support roles over time.\nWhitaker Holdingsis a 100% employee-owned (ESOP) family of companies with over 70 years of experience in heavy civil construction, underground utilities, and telecommunications. Whitaker Holdings encompasses multiple companies, including Whitaker Construction, DasCo of Idaho, Advanced Cable Technology, and Bighorn Traffic Services. Operating across Utah, Idaho, Nevada, Wyoming, Colorado, Oregon, and beyond, our companies are united by four core values - Value Safety, Embrace Ownership, Be Honorable, and Elevate Team - which guide how we work, how we treat each other, and how we deliver quality results on some of the most challenging projects in the region.\nRoles and Responsibilities:\nIncluding but not limited to the list below.\nChampion the Company's Vision, Mission, and Core Values in every action and decision, including Valuing Safety, Embracing Ownership, Being Honorable, and Elevating the Team.\nProvide technical support for computers, mobile devices, printers, software applications, and network connectivity.\nRespond to help desk tickets, phone calls, and emails, ensuring timely resolution.\nTroubleshoot and resolve hardware, software, and basic network issues for employees in office and field environments.\nInstall, configure, and maintain Windows devices, mobile devices, and business-critical applications.\nAssist with user account management, including Active Directory, Microsoft 365, and security permissions.\nSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.\nEducate employees on best practices for cybersecurity, data protection, and IT procedures.\nAssist in the setup of new employee workstations and ensure proper IT onboarding.\nDocument troubleshooting steps and solutions in the IT knowledge base.\nWork alongside senior IT staff to gain exposure to networking, server management, and cloud administration.\nStay updated on emerging technologies and recommend improvements to IT processes.\nComply with all safety policies, procedures, and standards of safety.\nOther duties and responsibilities may be assigned by supervisors.\nSkills and Qualifications:\nAssociate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent combination of education and experience will be considered.\nIT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are a plus.\nExperience with IT help desk software and remote desktop tools is a plus.\nFamiliarity with Active Directory, Group Policy, and enterprise-level IT environments is a plus.\nBasic understanding of Windows operating systems, Microsoft 365, networking, and troubleshooting methods.\nAbility to diagnose and resolve basic IT issues in a professional and efficient manner.\nStrong customer service and communication skills, with the ability to explain technical concepts to non-technical users.\nStrong problem-solving skills and a willingness to learn and grow within the IT field.\nAbility to multitask and handle multiple issues simultaneously in a fast-paced environment.\nSelf-motivated with strong attention to detail and documentation skills.\nAbility to work effectively in a team environment.\nValid driver's license and reliable transportation to get to and from work.\nPhysical Requirements:\nAble and willing to work long hours including day, night, and weekend shifts as needed, and work outside of normal hours.\nAble to sit, walk, lift, reach, stoop, stand, grasp, balance, climb, kneel, crouch, and lift up to 25 pounds occasionally.\nAble to work in both office and outside environments, including job sites subject to weather changes, noise, and job hazards.\nRequires good manual dexterity and the ability to work at a computer for extended periods.\nCareer Growth & Development:\nThis entry-level role is designed as a stepping stone into more advanced IT functions. The right candidate will have the opportunity to grow into roles such as:\nDesktop Support - Handling more complex workstation, hardware, and software issues.\nApplication Support - Supporting enterprise software and assisting with troubleshooting.\nNetwork Support - Learning about networking equipment, security, and infrastructure.\nServer Support - Gaining hands-on experience with server administration and cloud technologies.\nWhitaker Construction offers an exceptional benefits package including:\nEmployee Stock Ownership Plan (ESOP). Employees earn shares in the company - All employees have ownership in the company and its success.\nCompetitive wages.\nHealth, Dental, Vision, Life, Short Term Disability, Supplemental Insurance.\n401K and Match.\nPaid Holidays.\nPaid Personal Days.\nQuarterly Incentive Program (profit sharing).\nReferral Bonuses.\nEmployee Assistance Program (EAP).\nReasonable Accommodation Statement\nThe ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.\nWhitaker Construction is an “equal opportunity employer.” Whitaker will not discriminate and will take “affirmative action” measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.\nWomen and minorities are encouraged to apply.","description_format":"text","description_chars":5950,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T16:02:53Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.666,"p_room":0.45,"age_days":30,"expected_fill_days":17,"reasons":["conf:3","urgency","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/whitcon-it-help-desk","json_url":"https://alion.io/job/whitcon-it-help-desk.json","meta":{"generated_at":"2026-10-15T13:45:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21100,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421190},"rest":"https://alion.io/mcp/rest/get_company?id=4421190"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhitcon-it-help-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhitcon-it-help-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhitcon-it-help-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/whitcon-it-help-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhitcon-it-help-desk"}]}