{"id":3915834,"url":"https://alion.io/job/white-rabbit-japan-shipping-coordinator","title":"Shipping Coordinator","company":{"id":2806021,"name":"White Rabbit Japan","domain":"whiterabbitjapan.com","url":"https://alion.io/company/whiterabbitjapan","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yokohama, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2025-12-26T11:01:58Z","employer_posted_date":"2025-12-26","last_verified_at":"2026-11-11T14:16:11Z","board_verified":true,"closed_at":null,"days_open":320,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":319},"description":"White Rabbit Japan is working to elevate e-commerce between Japanese sellers and overseas buyers. At the core of this effort are our Japan Rabbit and Blackship products. Japan Rabbit makes buying from Japan hassle-free for thousands of people and businesses worldwide. Blackship makes forwarding packages from Japan faster and easier for businesses and individuals.\nAre you a born problem-solver craving an exciting job in a fast-paced environment? Join our team as a talented Shipping Coordinator, where you'll create and implement innovative transportation solutions for both internal and external customers. Dive into a dynamic role working with various departments, clients, and carriers to ensure every export shipment is delivered on time and in the most efficient, cost-effective way. We value every team member's dedication to exceptional customer service.\nKey Responsibilities\nHandling day-to-day shipping ops, including confirming shipping information and preparing necessary documents for special packages.\n\nAssess and resolve any issues during the dispatching and delivery of packages.\n\nProvide accurate information regarding shipment procedures, including prohibited items and HS codes, to both internal and external stakeholders.\n\nContact our couriers by phone and email to confirm information such as shipping status, export availability, and initiating claims.\n\nCoordinate return shipments and handle damage and lost claims.\n\nBuild strong relationships with stakeholders to accomplish smooth work and procedures.\n\nWork to improve the logistics process by negotiating with suppliers and customers, increasing efficiency, reducing unnecessary steps, and creating innovative solutions for logistical issues.\n\nMaintain detailed and accurate logistics data for daily, weekly, and quarterly reports including usage metrics, customer issues and resolutions, training records, work logs, and schedule documentation.\n\nProvide comprehensive logistical support daily for outbound shipments, including verifying smooth procedures and overseeing quality assurance.\n\nCreate policies, risk management programs, and supply chain processes as needed to increase logistical efficiency and cost-effectiveness.\n\nCreate work instructions and update existing ones to share knowledge and procedures with our team.\n\nIf you meet these qualifications and are excited about the opportunity to join our diverse and fast-growing team, we encourage you to submit your application. We look forward to learning more about your skills and experience.\nMinimum Qualifications\nExceptional communication skills, both verbal and written, with the ability to effectively interact with colleagues and stakeholders at all levels\n\nNative or Near-native Japanese (JLPT N1 level preferred)\n\nStrong self-management abilities, capable of prioritizing tasks and delivering results consistently in a fast-paced environment\n\nExcellent problem-solving abilities along with effective negotiation skills.\n\nBasic proficiency with MS Office Word, Excel, PowerPoint or Google Docs, Sheets, and Notion\n\nDemonstrates outstanding time management skills by effectively prioritizing tasks, organizing workflows, and setting realistic deadlines.\n\nPreferred Qualifications\n2-3 years of relevant experience in a similar field\n\nStrong customer service capabilities\n\nAbility to build strong relationships and collaborate effectively with both internal and external stakeholders\n\nExperience processing shipments using DHL and FedEx software\n\nKnowledge of international shipment standards for global operations\n\nCommitment to ongoing professional development\n\nAbout White Rabbit Japan\nWhite Rabbit Japan is a fast-growing, innovative company dedicated to revolutionizing how people buy from Japan. As part of our dynamic team, you'll enjoy a flexible, impact-driven culture and the opportunity to make a global difference. Explore our open positions and embark on an exciting journey with us!\nFounded in 2003","description_format":"text","description_chars":3957,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Proficiency (C2)","optional":true}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-11-07T12:06:34Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.114,"p_room":0.28,"age_days":319,"expected_fill_days":23,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/white-rabbit-japan-shipping-coordinator","json_url":"https://alion.io/job/white-rabbit-japan-shipping-coordinator.json","meta":{"generated_at":"2026-11-11T17:27:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2806021},"rest":"https://alion.io/mcp/rest/get_company?id=2806021"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhite-rabbit-japan-shipping-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhite-rabbit-japan-shipping-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhite-rabbit-japan-shipping-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/white-rabbit-japan-shipping-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhite-rabbit-japan-shipping-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3915834}},{"tool":"search_jobs","arguments":{"company":"whiterabbitjapan.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3915834},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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