{"id":3062473,"url":"https://alion.io/job/white-spot-telecalling-agent","title":"Telecalling Agent","company":{"id":4459909,"name":"WHITESPOT FACILITIES MANAGEMENT SERVICES LLC","domain":"whitespot.ae","url":"https://alion.io/company/white-spot","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-24T22:18:23Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Handle inbound and outbound customer calls, WhatsApp messages, and emails in a 24/7 operational environment.\nContact potential and existing customers to sell cleaning, maintenance, and AMC services.\nFollow up on enquiries and sales leads and convert them into confirmed bookings.\nCreate and manage bookings, confirm service details, and coordinate with the operations teams.\nAddress customer concerns professionally and escalate complaints when required.\nMaintain accurate customer records, lead status, and case updates in Salesforce.\nAchieve assigned targets for calls, lead follow-ups, sales conversions, and service quality.\nRequirements\nMinimum two years of experience in telecalling, telesales, customer service, or a call centre environment. 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