{"id":989711,"url":"https://alion.io/job/white-stuff-it-support-specialist","title":"IT Support Specialist","company":{"id":684843,"name":"White Stuff","domain":"whitestuff.com","url":"https://alion.io/company/whitestuff-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":87000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Copilot","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-16T16:04:09Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-12T16:25:08Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Who we are:\nWhite Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.\nOur people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. adoption materials..\nWho you are:\nWe are looking for an experienced IT Support Specialist who can deliver high-quality first and second-line support across our Head Office, Distribution Centre, Contact Centre and retail estate.\nThis is a hands-on role for someone who enjoys solving problems, improving the colleague experience and developing practical, repeatable ways of working.\nYou will be a visible and approachable member of the IT team, taking ownership of issues and keeping colleagues informed from initial contact through to resolution.\nThe role is hybrid from our London Head Office. Occasional travel requirements are outlined in the working hours and flexibility section.\nWhat you’ll be doing:\nProvide first and second-line IT support across Head Office, Distribution Centre, Contact Centre and retail locations, covering hardware, software, identity, connectivity and collaboration tools.\n\nSupport a mixed Windows, Mac, Android and Apple environment, including Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID, laptops, desktops, printers, AV meeting-room equipment, tablets, mobile devices and basic networking.\n\nTake ownership of incidents and service requests, prioritising workload effectively, keeping colleagues informed and escalating where needed.\n\nConfigure, install, maintain and troubleshoot approved software and hardware in line with agreed IT support processes, security requirements and supplier guidance.\n\nProvide support for EPOS and other retail technology, contributing to store initiatives, site-based work and service improvements.\n\nMaintain accurate tickets, documentation, asset records, inventory information, training materials, FAQs and knowledge articles.\n\nIdentify recurring issues, carry out root cause analysis and recommend or implement practical solutions that reduce repeat demand.\n\nContribute to technology projects, pilots and service improvements, working with internal teams and third-party suppliers.\n\nHelp colleagues use approved digital and AI-enabled productivity tools safely and effectively as your knowledge develops, validating outputs in line with company requirements.\n\nWhat you’ll need:\nAround three years’ experience in a first and second-line IT support environment, or equivalent demonstrable experience.\n\nProven experience diagnosing and resolving hardware, software, account, access and connectivity issues in a multi-site environment.\n\nConfident supporting Windows 11, Microsoft 365, end-user devices, Active Directory or Microsoft Entra ID, and basic networking.\n\nStrong ticket ownership, customer communication, documentation and workload-management skills.\n\nAbility to explain technical concepts clearly to colleagues with different levels of confidence and technical knowledge.\n\nA structured approach to troubleshooting, with sound judgement about priority, risk and escalation.\n\nAbility to work independently while collaborating effectively with the wider IT team and business stakeholders.\n\nFlexibility to support retail locations and occasional activities outside your immediate specialism.\n\nAn interest in AI-enabled productivity tools, with the confidence to learn how Microsoft Copilot and other approved tools can support colleagues safely and effectively.\n\nDesirable experience\nExperience supporting a retail, hospitality or other distributed, customer-facing organisation.\n\nmacOS, Android or iOS support.\n\nMicrosoft Intune, endpoint management or Meraki cloud management.\n\nEPOS or other retail technology.\n\nPowerShell or another scripting / automation language.\n\nITIL knowledge or certification, Microsoft certification, or experience producing end-user training and digital\n\nWorking hours and flexibility\nThis is a full-time role aligned to White Stuff’s documented helpdesk hours: Monday to Thursday, 09:00 to 17:30, and Friday, 09:00 to 16:00. The role is hybrid from our London Head Office, with occasional travel to the Distribution Centre and retail locations as required.\nOut-of-hours work is expected to be limited and agreed in advance, such as planned technology changes, store-opening support, site visits or business-critical activities that cannot reasonably be completed during helpdesk hours.\n\nCritical incident support outside documented helpdesk hours is by exception and requires pre-approval, unless otherwise directed through an agreed escalation process.\n\nAny weekend, evening or planned out-of-hours support will normally be discussed and scheduled in advance, with the expected commitment made clear.\n\nTravel outside normal working hours may occasionally be required for store or site support, with expectations discussed and planned in advance wherever possible.\n\nWhat we will offer you:\nAs a IT Support Specialist at White Stuff you will be entitled to an array of great benefits, some of which include:\nHybrid working\n\nQuarterly/Annual bonus opportunity\n\nUp to 25 days holiday per annum, plus bank holidays\n\n2 extra (paid!) days off per year to volunteer in the local community\n\n50% discount\n\nSubsidised BUPA Dental Insurance\n\nHealthcare cash plan and Life Assurance\n\nInterest free season ticket loan\n\nPension Contribution\n\nWe are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.","description_format":"text","description_chars":6156,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-09-17T01:40:43Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.588,"p_room":0.45,"age_days":25,"expected_fill_days":15,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/white-stuff-it-support-specialist","json_url":"https://alion.io/job/white-stuff-it-support-specialist.json","meta":{"generated_at":"2026-10-12T19:48:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684843},"rest":"https://alion.io/mcp/rest/get_company?id=684843"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhite-stuff-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhite-stuff-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhite-stuff-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/white-stuff-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhite-stuff-it-support-specialist"}]}