{"id":3530447,"url":"https://alion.io/job/whitebit-it-helpdesk-specialist","title":"IT Helpdesk Specialist","company":{"id":175925,"name":"WhiteBIT","domain":"whitebit.com","url":"https://alion.io/company/whitebit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"OSPF","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"VLAN","optional":false},{"name":"Incident Management","optional":true},{"name":"VPN","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-10-30T14:17:20Z","employer_posted_date":null,"last_verified_at":"2026-10-30T14:17:20Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"We are the creators of a new fintech era! \n\nOur mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,500 professionals united by a shared vision of shaping the future.\n\nWe are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.\n\nOur official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA.\nJoin us as an IT Helpdesk Specialist!\nRequirements\n\nExperience: 2+ years of experience in IT Helpdesk, IT Support, or IT Systems Administration, with practical exposure to networking.\n\nL1 IT Support: Hands-on experience providing first-line technical support, troubleshooting hardware, software, connectivity, and user access issues.\n\nNetworking Equipment: Experience configuring and administering Juniper, Fortinet, and Cisco equipment (routers, switches, firewalls, and wireless APs).\n\nNetwork Security & Protocols: Understanding of Fortinet NGFW, VPNs (IPsec/SSL), BGP/OSPF, VLAN segmentation, and basic network troubleshooting.\n\nAAA & 802.1X: Familiarity with RADIUS (FreeRADIUS, Cisco ISE, or FortiAuthenticator) and 802.1X network access control.\n\nIT Services & SaaS: Experience supporting and administering corporate SaaS environments, including Google Workspace, Atlassian Suite, Slack, and SSO/IdP solutions.\n\nScripting & Automation: Basic scripting skills (Bash, Python, or PowerShell) and familiarity with APIs / Webhooks for workflow automation (Jira, Slack, CRM integrations).\n\nNice-to-Have:\n\nVendor certifications such as CCNA/CCNP, JNCIA, or Fortinet NSE 4/5.\n\nResponsibilities\n\nL1 IT Support: Provide first-line technical support to employees, troubleshooting hardware, software, network connectivity, and access-related issues.\n\nTicket Management: Handle incoming IT requests, prioritize incidents, track resolutions, and escalate complex issues to L2/L3 support when necessary.\n\nUser Access & SaaS Administration: Manage user accounts, access permissions, onboarding/offboarding requests, and basic troubleshooting across Google Workspace, Atlassian Suite, Slack, and SSO/IdP.\n\nNetwork Support: Assist in configuring, maintaining, and troubleshooting Juniper, Fortinet, and Cisco network equipment (routers, switches, wireless APs, and firewalls).\n\nNetwork Security & Access Control: Support VPN connectivity (IPsec/SSL), VLAN configurations, and network authentication systems (RADIUS, 802.1X).\n\nIT Operations & Monitoring: Monitor network and IT service health using tools such as Zabbix, Syslog, and SNMP, identifying and escalating potential issues.\n\nWorkflow Automation: Support the development and maintenance of automation scripts (Bash, Python, or PowerShell) and API integrations between internal services.\n\nIncident Management & SLAs: Ensure timely resolution of L1 incidents, maintain service quality, and escalate complex network or infrastructure issues in line with established SLAs.\n\nDocumentation: Maintain IT support documentation, troubleshooting guides, and internal knowledge-base articles.\nWorking terms\n\nImmerse yourself in Crypto & Web3:\n\nMaster cutting-edge technologies and become an expert in the most innovative industry.\n\nWork with the Fintech of the Future:\n\nDevelop your skills in digital finance and shape the global market.\n\nTake Your Professionalism to the Next Level:\n\nGain unique experience and be part of global transformations.\n\nDrive Innovations:\n\nInfluence the industry and contribute to groundbreaking solutions. \n\nJoin a Strong Team:\n\nCollaborate with top experts worldwide and grow alongside the best.\n\nWork-Life Balance & Well-being:\n\nModern equipment.\n\nComfortable working conditions, and an inspiring environment to help you thrive.\n\n22 business days of paid leave.\n\nAdditional days off for national holidays.\n\nHealth insurance.","description_format":"text","description_chars":4004,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health 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