{"id":2435282,"url":"https://alion.io/job/whitecollars-customer-service-virtual-assistant-e-commerce","title":"Customer Service & Virtual Assistant (E-Commerce)","company":{"id":3591,"name":"Whitecollars","domain":"whitecollars.com","url":"https://alion.io/company/whitecollars","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Beirut, Lebanon"],"countries":["LB"],"hiring_countries":["LB"],"hiring_countries_total":1,"salary":{"min":500,"max":600,"currency":"USD","period":"month","gross":null,"usd_annual":7200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Shopify","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-14T07:19:56Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.\nLivocare is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.\nWhy This Opportunity Matters\nYou’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.\nThis is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.\nStrong performance will be recognized with additional earning potential and a clear path toward greater responsibility.\nAbout Livocare\nLivocare operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.\nThe business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.\nWhat You’ll Own\nIn this role, you will:\nManage customer conversations on WhatsApp with professionalism, empathy, and speed.\nProcess customer orders accurately and ensure all required information is complete.\nFollow up with fulfillment and delivery partners regarding cancelled orders.\nSpeak with customers to understand cancellation reasons and recover orders whenever possible.\nMaintain accurate customer and order records in shared Google Sheets.\nMake outbound calls to request product reviews and explore relevant upselling opportunities.\nCollect customer feedback that helps strengthen trust in the brands and improve the customer experience.\nModerate comments on social media advertisements while protecting a professional brand image.\nProvide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.\nYour success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.\nRequirements\nWhat Makes You Successful\nYou’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.\nPrevious customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.\nBecause phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.\nYou’ll be especially successful if you:\nCommunicate politely and professionally, including during difficult customer interactions.\nStay calm, organized, and focused when order volumes or customer demands increase.\nShow empathy while remaining clear and solution-oriented.\nLearn new processes quickly and apply feedback.\nWork with discipline and reliability without needing constant follow-up.\nTake initiative instead of waiting for every next step to be assigned.\nAre serious about building a long-term career in customer service and e-commerce operations.\nAdditional training will be provided when needed, but motivation, professionalism, and accountability must come from you.\nBenefits\nWhat’s In It for You\nThis is a full-time opportunity with a base salary of $500 to $600 per month plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.\nWorking hours are 9:00 AM to 6:00 PM, including a two-hour break.\nMore importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.\nAs the business expands, your responsibilities may grow across Livocare's operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.\nReady to Take Ownership?\nIf you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.\nApply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.","description_format":"text","description_chars":5144,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Lebanon","iso":"LB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-13T10:30:45Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.472,"p_room":0.35,"age_days":55,"expected_fill_days":27,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":7200,"is_top_pay":false},"html_url":"https://alion.io/job/whitecollars-customer-service-virtual-assistant-e-commerce","json_url":"https://alion.io/job/whitecollars-customer-service-virtual-assistant-e-commerce.json","meta":{"generated_at":"2026-10-14T08:18:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3591},"rest":"https://alion.io/mcp/rest/get_company?id=3591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhitecollars-customer-service-virtual-assistant-e-commerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhitecollars-customer-service-virtual-assistant-e-commerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhitecollars-customer-service-virtual-assistant-e-commerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/whitecollars-customer-service-virtual-assistant-e-commerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhitecollars-customer-service-virtual-assistant-e-commerce"}]}