{"id":3763900,"url":"https://alion.io/job/whitewater-desktop-office-it-support-engineer","title":"Desktop & Office IT Support Engineer","company":{"id":685948,"name":"WhiteWater","domain":"whitewatermidstream.com","url":"https://alion.io/company/whitewatermidstream","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":27,"ghost_share":0,"stale_share":0.407,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-04T16:41:48Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T14:58:26Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Desktop & Office IT Support Engineer keeps every person, device and meeting room in the office working. You own end-user computing from first day to last: desktops and laptops, office hardware, printers, meeting room AV, the office network and Wi-Fi, and the Microsoft estate including licensing. You are the first point of contact for IT issues and the person who makes sure new hires are productive from their first hour.\nResponsibilities:\nDesktop PCs and laptop Support\nBuild, image, deploy and maintain Windows desktops and laptops to a standard configuration.\nDiagnose and resolve hardware and software faults, escalating to vendors under warranty where needed.\nInstall, configure and support business applications and peripherals (docks, monitors, keyboards, headsets).\nManage device enrollment and policy.\nSecurely wipe, redeploy or dispose of devices in line with data protection policy.\nOffice hardware\nSupport all office technology including: phones, docking stations, displays, scanners and TVs.\nKeep spares stock (cables, adapters, peripherals) organized and replenished.\nCoordinate with the team on desk moves, office reconfigurations and new office fit-outs.\nNetworking\nAssist in supporting the office LAN: switches, patch panels, firewalls and structured cabling.\nTroubleshoot connectivity, DHCP, DNS and VPN issues for office and remote users.\nMaintain network documentation, including port maps, IP allocations and rack diagrams.\nLiaise with ISPs and network vendors on circuit faults and changes.\nWi-Fi\nManage wireless access points, controllers and SSIDs for staff and guest networks.\nMonitor coverage and performance, carrying out site surveys when layouts change.\nApply secure configuration (WPA2/WPA3-Enterprise, guest isolation).\nMicrosoft products and licensing\nAdminister Microsoft 365: Entra ID (Azure AD) users and groups, Exchange Online, Teams and OneDrive.\nSupport Office applications (Outlook, Word, Excel, PowerPoint, Teams) for end users.\nManage Microsoft license assignment, renewals and true-ups, keeping license counts matched to headcount.\nReport monthly on license usage and identify unused or over-provisioned licenses.\nOnboarding and offboarding\nSet up new hires end to end: accounts, licenses, mailbox, group memberships, device, peripherals and phone.\nDeliver a first-day IT induction covering devices, MFA, security basics and key systems.\nWork with HR to receive starter details in advance so equipment is ready before day one.\nProcess leavers promptly: disable accounts, recover equipment, reclaim licenses and transfer data.\nHardware procurement\nSource and order hardware and peripherals within budget and approved vendor agreements.\nObtain quotes, raise purchase orders and track deliveries.\nMaintain an accurate asset register covering device, user, serial number, warranty and purchase date.\nPlan the hardware refresh cycle and forecast upcoming spend.\nPatching and updates\nPatch all endpoints, servers-in-scope and network devices on a defined schedule.\nManage Windows and Microsoft 365 updates through WSUS / Windows Update for Business.\nKeep firmware current on switches, access points, firewalls, printers and meeting room devices.\nTrack and report patch compliance, prioritizing critical security updates.\nPrinters\nInstall, configure and maintain office printers and multifunction devices.\nManage print queues, drivers, scan-to-email and secure print release.\nCoordinate servicing and consumables with the managed print supplier.\nMeeting room hardware\nSet up and support meeting room systems (Microsoft Teams Rooms or similar): displays, cameras, microphones, speakers and room panels.\nRun regular room checks so meetings start on time without technical issues.\nProvide on-the-spot support for important meetings, presentations and events.\nService desk and general\nLog, prioritize and resolve tickets in the service desk system.\nWrite and maintain knowledge base articles and how-to guides for staff.\nFollow information security policies and support security initiatives such as MFA and endpoint protection.\nIdentify recurring issues and propose improvements to tools and processes.\nQualifications:\nEssential\n5+ years in a desktop, service desk or IT support role in an office environment.\nStrong hands-on knowledge of Windows 10/11 and desktop/laptop hardware troubleshooting.\nMicrosoft 365 administration experience: Entra ID, Exchange Online, Teams and OneDrive.\nWorking knowledge of Microsoft licensing (M365 Business / E-plans) and license management.\nExperience deploying and managing devices with an endpoint management tool.\nNetworking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPN and Wi-Fi.\nExperience supporting printers, multifunction devices and meeting room AV.\nExperience running a patching process and tracking compliance.\nFamiliarity with a ticketing system (e.g. ServiceNow, Jira Service Management, Zendesk).\nDesirable\nMicrosoft certifications such as MD-102 (Endpoint Administrator) or MS-900 / MS-102.\nCompTIA A+, Network+ or Security+, or Cisco CCNA.\nExperience with Microsoft Teams Rooms, Zoom Rooms or similar meeting room platforms.\nExperience with enterprise Wi-Fi platforms (e.g. Meraki, Ubiquiti UniFi, Aruba).\nSome macOS and mobile device (iOS/Android) support experience.\nBasic PowerShell scripting for automating admin tasks.\nExperience with hardware procurement, vendor management and asset tracking.\nITIL Foundation or exposure to ITIL processes.\nPersonal attributes\nCustomer-focused and patient, able to explain technical issues in plain language.\nOrganized and methodical, with strong documentation habits.\nCalm under pressure, especially when a meeting or senior user is waiting.\nProactive: spots problems before users report them and fixes root causes.\nDiscreet and trustworthy with access to confidential data and systems.\nBenefits: This position is located in Austin, TX and is an in-office position. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.","description_format":"text","description_chars":6040,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-04T19:26:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":62,"reasons":["conf:0","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/whitewater-desktop-office-it-support-engineer","json_url":"https://alion.io/job/whitewater-desktop-office-it-support-engineer.json","meta":{"generated_at":"2026-11-09T20:05:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685948},"rest":"https://alion.io/mcp/rest/get_company?id=685948"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhitewater-desktop-office-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhitewater-desktop-office-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhitewater-desktop-office-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/whitewater-desktop-office-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhitewater-desktop-office-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3763900}},{"tool":"search_jobs","arguments":{"company":"whitewatermidstream.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3763900},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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