{"id":2278460,"url":"https://alion.io/job/whizz-store-supervisor-dispatcher","title":"Store Supervisor / Dispatcher","company":{"id":8170,"name":"Whizz","domain":"getwhizz.com","url":"https://alion.io/company/whizz","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":70,"open_postings":76,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":14494},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T10:43:32Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T22:39:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Position: Store Supervisor / Dispatcher\nLocation: 223 E Flagler Street, Miami, FL\nWalk-in Interviews: Join us on Monday, October 12, or Tuesday, October 13, anytime between 10:00 AM and 5:00 PM, to meet with our team and interview for the position!\n\nAbout the role\nWhizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly.\nWhat you'll do\nOpen and close the store using a written checklist, and keep the space clean and safe.\nCheck couriers in and out, hand out e-bikes, and receive them back at the end of each shift.\nSwap and charge batteries, and keep the battery area organized.\nTrack bikes, batteries, and spare parts, and run a regular inventory count.\nLog damaged bikes and follow up with the mechanic until each one is repaired and back in service.\nSupport couriers who stop by: phone charging, water, basic questions, and escalating issues to management.\nRecord attendance and no-shows, and send a short end-of-shift report to the next supervisor.\nDispatching and managing couriers\nBeyond running the store, you act as the dispatcher and day-to-day manager for our delivery drivers.\nPut couriers on shifts: build and confirm the shift schedule, and fill open slots when someone cancels or doesn't show.\nTrack attendance in real time: confirm who has arrived, who is late, and who is a no-show, and record it.\nMake sure couriers are logged in on time, on the correct shift, and in the correct delivery zone.\nMonitor active couriers on the delivery platform during the shift and move people between areas when demand shifts.\nHelp couriers with problems on the road and at the store: app and account issues, bike or battery trouble, order and pickup problems, and safety concerns.\nCoach couriers on performance metrics (on-time delivery, acceptance, and hours worked) and flag repeat issues to management.\nHand over open issues, schedule changes, and courier notes to the next supervisor at the end of each shift.\n\nInventory, assets, and a safe, organized store\nYou own the store and everything in it, and you're accountable for keeping the team safe and the operation running in an orderly way.\nTake full ownership of inventory and asset accountability: e-bikes, batteries, chargers, spare parts, tools, and any equipment issued to couriers.\nKeep records accurate in our inventory system, run regular counts and audits, and resolve discrepancies quickly. Our goal is 100% accuracy.\nCoordinate the full bike readiness cycle with the mechanic: diagnostics, repair prioritization, and a final quality check before a bike goes back into service.\nHelp prevent loss: control access to bikes and batteries, document every check-out and return, and report missing or damaged equipment right away.\nKeep the store safe, organized, and efficient: a clean workspace, labeled storage, safe battery charging and storage, clear walkways, and safety equipment in place.\nFollow and enforce company policies, operating procedures, and safety standards, and hold the team accountable with clear expectations and consistent follow-up.\nTrack attendance, bike uptime, inventory accuracy, and hours worked using dashboards and reports, and turn the data into action.\nSchedule\n10-hour shifts at the store, 10:00 AM to 8:00 PM, including a 30-minute unpaid lunch (9.5 paid hours per shift).\nPossibility for alternating weeks of 4 days and 3 days.\nEvery other weekend off, with weekends shared equally between the two supervisors.\nNo overtime: you will not work more than 40 hours in a week.\nYou're the only supervisor on shift. Lunch is taken in the midday lull, and you're fully off duty during it.\nRequirements\nAuthorized to work in the U.S. and able to pass a background check.\nAvailable to work weekends and evenings on the rotating schedule.\nReliable, punctual, and comfortable working alone as the only supervisor on shift.\nOrganized: you can follow a checklist and keep accurate counts of bikes, batteries, and parts.\nHands-on experience with inventory management, stock control, audits, asset tracking, or loss prevention.\nStrong sense of ownership and accountability: you follow procedures, keep accurate records, and hold others to the same standard.\nComfortable using KPI dashboards or performance-tracking tools and turning the data into practical decisions.\nClear communicator with couriers, the mechanic, and management, in English (Spanish is a plus).\nComfortable on a smartphone and computer.\nAble to lift up to 50 lbs and be on your feet for most of the shift.\nNice to have but not required\nExperience with bike or e-bike shops, delivery, logistics, or warehouse operations.\nFamiliarity with lithium-ion battery handling and charging safety.\nPrevious experience supervising or dispatching couriers, drivers, or retail staff.\nBasic bike repair skills.\nBenefits\nPay\n$22-24 per hour, W-2 hourly position.\nMonthly performance bonus based on business moving factors (ex: courier attendance, bike uptime, and inventory accuracy).\nPredictable schedule.\nBenefits: why join Whizz\nYou'll help build a new market from the beginning, shaping how the Miami store runs and the team around it. You'll have:\nPaid training and support.\n401(k) retirement plan.\nPerformance-based bonuses tied to your results.\nThe chance to help launch and grow a new market from the ground up.\nCompany E-Bike Program: eligible employees can rent a company e-bike for just $1 a month after successfully completing the introductory period.\nA collaborative, innovative, and growth-oriented environment.","description_format":"text","description_chars":5910,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Shared Mobility","Bicycles & Cycling"],"lifecycle":[{"event":"open","at":"2026-10-11T10:43:32Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/whizz-store-supervisor-dispatcher","json_url":"https://alion.io/job/whizz-store-supervisor-dispatcher.json","meta":{"generated_at":"2026-10-12T23:53:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8170},"rest":"https://alion.io/mcp/rest/get_company?id=8170"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwhizz-store-supervisor-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwhizz-store-supervisor-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwhizz-store-supervisor-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/whizz-store-supervisor-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwhizz-store-supervisor-dispatcher"}]}