Customer Service Operations Associate

The Customer Service Operations Associate ("CSOA") - Filing Manager is a member of the AccountServicesDepartmentwithinCT'sBusinessLicensing("BL'')Team.The CSOAisprimarily responsible for preparing andsubmitting applications necessarytoobtain, amend, renew or close licenses and registrations for our clients.

EssentialDutiesand Responsibilities:

• Prepareandfilestandard,advancedandspecializedapplicationsandrenewalsacrossa variety of clients and industries
• Submit 50-100applicationsperweek(variesbasedoncomplexityoffilings)
• WorkcloselywithCustomerSuccessAssociate-AccountManagers("CSA")toensuretimely fulfillment of all pending filing orders and to resolve any barriers to licensure
• EnsurethatanychangestothefilingprocessaredocumentedwithinourinternaldatabasebyrelayinganysuchchangestoBL'.sonboardingand/orresearchteams
• Operateefficientlywithinaninternalcollaborativeteamenvironment
• Other duties as assigned

Job Qualifications:

• Minimum Bachelor's degree, or equivalent experience
• 1-2yearsofdataentryand/orlicensingexperienceispreferred

OtherKnowledge,Skills,AbilitiesorCertifications:

• Exceptionalinterpersonalskillsto communicatewithgovernmentagenciesand colleagues
• Useofconsiderabletactanddiscretionwhendealingwithsensitivedata
• Ability and desire to work in a fast paced environment
• OutstandingskillsusingpersonalcomputersinaWindows-basedenvironment (including Microsoft Office Suite and Adobe PDF)
• Excellentattentiontodetailandhighdegreeofaccuracyandconsistency
• Top of the line organization skills in all facets of project workflow
• Superbtimemanagementskills
• Ability to maintain a customer centric focus and work ethic at all times

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.