Inside Sales Representative

Hybrid role out of any of our office locations. Preferred candidate will be located in Austin, TX.

As an Inside Sales Representative, you will engage more deeply in sales activities, leveraging an understanding of the company's offerings to identify and qualify leads more effectively. You will assist in more detailed customer interactions and support the overall sales strategy by managing records and documenting sales activities.

Responsibilities:

• Handle more complex inbound and outbound sales calls.
• Process and confirm orders, ensuring customer satisfaction.
• Maintain and update customer records with a higher degree of accuracy.
• Qualify and prioritize sales leads based on potential value.
• Record detailed sales prospecting activities.
• Create and send more complex sales quotes and proposals.
• Address intermediate customer inquiries about products and services.
• Assist in coordinating logistics for large orders.
• Support team in managing larger sales projects.
• Provide feedback to sales management on customer trends.

Skills:

• 1+ years industry (corporate compliance, registered agent, or similar) experience within an inside sales role
• Advanced Customer Service Orientation: Deeper understanding of customer needs.
• Effective Sales Techniques: Enhanced sales tactics and strategies.
• Advanced Communication Skills: More nuanced and effective communication.
• Proficient CRM Software Use: Greater comfort with CRM tools.
• Enhanced Organization: More effective task and time management.
• Meticulous Attention to Detail: Higher accuracy in records and order processing.
• Data Analysis: Basic ability to interpret sales data.
• Detailed Product Knowledge: In-depth understanding of products/services.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.