{"id":1741661,"url":"https://alion.io/job/wifinity-field-operations-engineer-kent","title":"Field Operations Engineer - Kent","company":{"id":450144,"name":"Wifinity","domain":"wifinity.co.uk","url":"https://alion.io/company/wifinity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":737},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"Ubuntu","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T00:19:29Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The opportunity:\nWe are seeking a proactive engineer to be the face of Wifinity, supporting our customer sites across a territory which is roughly a 50 mile radius of Maidstone. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.\nAbout us:\n Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.\nAnd that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.\nConventional home broadband doesn’t always work for them.\nWifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.\nWe take the complexity out of connectivity.\nKey areas of focus for this position:\nTroubleshoot network and client device issues onsite, both technical and physical. \nCollaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites. \nPerform network performance analysis, compile reports, and respond to monitoring alerts. \nConduct scheduled maintenance and respond to live break-fix faults in the field. \nCarry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards. \nProvide technical services for infrastructure installation (cabling, fibre, cabinets, switches). \nCommission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches \nAudit installation quality, acting as handover acceptance from installation teams. \nCreate and execute test procedures (cabling, fibre, wireless coverage, product testing). \nInvestigate and repair faults, liaising with management team and relevant stakeholders \nKeep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems. \nMaintain workflow process reports and provide technical support. \nEnsure safe working conditions and compliance with Health & Safety standards. \nTrain and support Field Engineering staff where appropriate. \nOnboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations. \nUpgrade switch firmware locally and via remote protocols. \nVerify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges. \nRun diagnostics (ping, IP scan) and configure DHCP options. \nAbout you:\nAdaptable, self-motivated, and thrive under pressure. \nExcellent communication and customer-facing skills. \nStrong initiative and problem-solving mindset. \nA “finisher” who refuses to leave jobs incomplete, with high standards and expectations. \nRequirements\nFull UK driving license. \nPrevious experience in field engineer / field network engineer role. \nWillingness to travel and stay overnight across the UK to meet business needs. \nBe part of On Call Rota \nStrong written, verbal, and ICT skills; able to maintain accurate systems and reports. \nExperience in client-facing roles with proven customer service ability. \nFlexible team player, able to work independently to deadlines. \nTechnical Skills & Competencies\nBe proficient in using netbox to locate site / device information, and identify services being used at a location. \nExperienced with Ruckus, Cambium and Mikrotik \nBe able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables. \nBe able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health. \nOn the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones. \nProficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis). \nExperience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling. \nAdvanced Technical Skills\nHave a good understanding of different technologies including 3G/4G/5G. GPON, ADSL/VDSL/PPPoE. \nSound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot. \nPacket capture and analysis (Wireshark, Mikrotik). \nAccessing and troubleshooting via Virtual Machines (Ubuntu, VM). \nCreating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings. \nCCNA-level networking knowledge. \nWe offer a competitive salary and benefits package, including an enhanced annual leave scheme starting at 25 days, with additional holiday entitlement awarded through length of service, alongside a remote-first working environment that gives our employees greater flexibility and supports a healthy work-life balance. Please be aware that the successful applicant to this role will receive an offer subject to the satisfactory completion of a basic DBS check.\nAt Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.\nThis advert can be available in other formats (upon request) for those who require it, please contact  for assistance.","description_format":"text","description_chars":5934,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-03T03:35:37Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.752,"p_room":1,"age_days":8,"expected_fill_days":27,"reasons":["conf:1","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/wifinity-field-operations-engineer-kent","json_url":"https://alion.io/job/wifinity-field-operations-engineer-kent.json","meta":{"generated_at":"2026-10-11T00:58:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1292,"day_limit":5000,"remaining_today":3708,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450144},"rest":"https://alion.io/mcp/rest/get_company?id=450144"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwifinity-field-operations-engineer-kent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwifinity-field-operations-engineer-kent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwifinity-field-operations-engineer-kent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wifinity-field-operations-engineer-kent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwifinity-field-operations-engineer-kent"}]}