{"id":3510507,"url":"https://alion.io/job/wihcc-home-page-pc-technician-2","title":"PC Technician","company":{"id":2450530,"name":"WIHCC Home page","domain":"wihcc.com","url":"https://alion.io/company/wihcc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-30T07:43:33Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T09:56:50Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Under general supervision of the Director of Information Technology, the PC Technician position requires planning, organizing, implementing assigned functions and projects to operate and maintain optimal departmental activities and services. Performs complex professional duties with computer hardware, software, and basic network fundamentals. Installs and supports personal computers, and basic network operations; provides hardware and software planning and evaluation; provides problem solving and training for end-users and ensures systems efficiency and integrity. Provides research and support for new technologies to be used in an Ambulatory Care environment. Upholds the principles of WIHCCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.\nThis list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.\nEssential Duties & Responsibilities:\nMaintains regular attendance and punctuality.\nUphold all principles of confidentiality and patient care to the fullest extent. \nAdhere to all professional and ethical behavior standards of the healthcare industry. \nInteract in an honest, trustworthy and dependable manner with patients, employees and vendors. \nMaintain records of work activities, by using the Helpdesk Request System.\nTroubleshoot issues and document solutions using the Helpdesk system. Follow all customer service processes from open to close of trouble tickets.\nInstall, configure, and maintains personal computers (PC), clinical/non-clinical software packages, clinical/non-clinical software upgrades. \nProvide assistance on password resets, user ID issues within Active Directory and EMR/EHR. \nRelease print queue from clinical/non-clinical printers \nProvide support to end users in the use of their software, computers, scanners, UPSs and printers.\nAssist in evaluating end-users needs and recommend appropriate equipment and software configurations.\nAssist in preparing standards for computer equipment.\nCollaborate and train end-users on software.\nTrain new IT hire on customer service processes. \nKeeps work area organized and clean; properly secure and store IT equipment.\nAssist in ensuring 24/7 availability of IT services, including weekend and holiday coverage.\nAttends and participate in company meetings, lectures and in-services.\nPossess cultural awareness and sensitivity.\nRequires completion of tasks or duties assigned by a supervisor.\nUpholds all principles of confidentiality and patient care to the fullest extent. \nAdheres to all professional and ethical behavior standards of the healthcare industry.\nAdheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.\nInteracts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors. \nPossesses cultural awareness and sensitivity. \nMaintains compliance with all Human Resources requirements. \nPerforms other duties as assigned. \nQualifications\nMinimum Qualifications:\nAssociate’s Degree in Computer Science, Information Technology or related field or Comp TIA A+ Certification and a minimum of one year of experience in Information Technology required. A minimum of two years of progressively responsible Information Technology and customer support in a health care environment is preferred. Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).\nKnowledge, Skills, Ability\nKnowledge of a wide range of an extensive operating and problem solving rules, procedures, techniques and methods to operate computer systems. \nKnowledge of a wide range of analytical and diagnostic methods, procedures and principles concerning equipment systems, storage media and devices, and interrelationships between host computer systems and remote access and teleprocessing terminals.\nKnowledge of standardized equipment/systems and operating problem characteristics and alternative methods for controlling such equipment. \nKnowledge of computer maintenance procedures for system components including preventive maintenance.\nKnowledge of computer systems operation and how components interface in order to aid in function.\nKnowledge of PC software such as MS Office suite is essential.\nKnowledge of UNIX/LINUX.\nSkills in Microsoft Office applications, such as PowerPoint, Excel, and Word.\nAbility to isolate and resolve recurring and unusual problems in one or several computers.\nAbility to effectively communicate with higher level supervisors and managers in order to exchange information to provide meaningful program recommendations.\nAbility to touch type or keyboard 30-50 words per minute.\nAbility to demonstrate basic trouble shooting skills to solve fundamental and common problems in the desktop computing environment. Secondary to the identification of problems, skills should be present to affect recovery.\nAbility to multi-task in a fast paced work environment.\nAbility to problem solve and seek computer issue resolutions.\nAbility to provide exemplary customer service at all times.\nAbility to interact positively with others and possess great interpersonal skills.\nAbility to multitask and perform well under pressure.\nAbility to have self-confidence.\nAbility to be a great team player.\nAbility to accept and learn from supervisor/peer critique.\nAbility to be flexible and adaptable to the changing needs of the organization.\nPhysical Demands:\nWhile performing the essential functions of this position, the employee is regularly required to walk, sit, use hands and fingers, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 50 pounds.\nWork Environment:\nWork is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules as operational needs dictate.\nAs required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants. If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.","description_format":"text","description_chars":6984,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-30T07:43:33Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.828,"p_room":0.9,"age_days":5,"expected_fill_days":11,"reasons":["conf:7","win:mid","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/wihcc-home-page-pc-technician-2","json_url":"https://alion.io/job/wihcc-home-page-pc-technician-2.json","meta":{"generated_at":"2026-11-05T11:03:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2450530},"rest":"https://alion.io/mcp/rest/get_company?id=2450530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwihcc-home-page-pc-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwihcc-home-page-pc-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwihcc-home-page-pc-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wihcc-home-page-pc-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwihcc-home-page-pc-technician-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3510507}},{"tool":"search_jobs","arguments":{"company":"wihcc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3510507},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}