{"id":3921147,"url":"https://alion.io/job/wikoff-qaqc-manager","title":"QA/QC Manager","company":{"id":4423606,"name":"Wikoff","domain":"wikoff.com","url":"https://alion.io/company/wikoff","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Mill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-09T04:00:00Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T15:14:44Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Position Overview:\nThe QA/QC Manager is responsible for leading Wikoff’s Quality Management System and quality control operations across all manufacturing plants and U.S. sites. This role ensures products, processes, laboratories, and quality records consistently meet internal standards, customer specifications, ISO 9001 requirements, and applicable regulatory obligations. The QA/QC Manager leads QC Team Leaders and QC Technicians across the network, drives standardization of testing and product release practices, and strengthens quality performance through effective audits, corrective actions, training, and continuous improvement.\n\nKey Responsibilities:\nOwn, maintain, and continuously improve Wikoff’s Quality Management System in alignment with ISO 9001 requirements\nLead internal audits, external audit preparation, Management Review, corrective actions, and ongoing audit readiness\nManage QC Team Leaders and QC Technicians across manufacturing plants and U.S. sites\nStandardize laboratory practices, test methods, equipment requirements, documentation, and product release controls across the network\nOversee customer complaints, internal non-conformances, root cause investigations, and corrective and preventive actions\nEstablish clear controls for product testing, approval, release, hold, rework, rejection, and deviation management\nMonitor quality KPIs, identify recurring trends, and implement corrective actions to improve product and process performance\nPartner with Manufacturing, R&D, Technical Services, Customer Success, Procurement, and Supply Chain to resolve quality issues and prevent recurrence\nDevelop QC competency standards, training requirements, cross-training plans, and succession coverage across all locations\nEnsure laboratory equipment is properly calibrated, maintained, documented, and fit for purpose\n\nKey Deliverables:\nISO 9001 certification maintained with consistent audit readiness across the organization\nStandardized QMS processes, laboratory practices, testing methods, and product release controls implemented across all sites\nImproved first-pass quality and year-over-year reduction in customer complaints, internal non-conformances, rework, and quality-related waste\nCorrective actions, audit findings, and customer complaint investigations completed within established timelines\nQuality KPIs and reporting dashboard implemented with clear site-level accountability and escalation\nQC competency, qualification, cross-training, and succession plans established across the network\nAccurate, compliant, and audit-ready quality and laboratory documentation maintained across all locations\n\nReporting Structure:\nReports To: Director of Operations Services\nDirect Reports: QC Team Leaders, QC Technicians and Quality Support Personnel\n\nEducational Requirements:\nBachelor’s degree in Chemistry, Chemical Engineering, Quality Management, Engineering, or related technical field required\nISO 9001 Lead Auditor or Internal Auditor certification strongly preferred\nQuality certification such as CQE, CMQ/OE, Lean Six Sigma, or equivalent preferred\n\nRequired Experience:\n7–10 years of progressive quality assurance or quality control experience within a manufacturing environment\n3–5 years of experience leading quality teams, laboratories, or multi-site QC operations\nStrong working knowledge of ISO 9001, quality management systems, auditing, corrective action, and Management Review requirements\nExperience managing customer complaints, non-conformances, root cause investigations, CAPA, and quality improvement activities\nExperience standardizing laboratory testing, calibration, product specifications, documentation, and release controls\nManufacturing experience within inks, coatings, chemicals, specialty materials, or another batch-processing environment strongly preferred\nProven ability to lead distributed teams and influence plant and site leadership across multiple locations\nStrong analytical, communication, problem-solving, and performance management skills\nAbility to travel regularly across Wikoff manufacturing plants and U.S. 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