{"id":4082620,"url":"https://alion.io/job/wikoff-technical-solutions-manager-i-2","title":"Technical Solutions Manager I","company":{"id":4423606,"name":"Wikoff","domain":"wikoff.com","url":"https://alion.io/company/wikoff","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GMP","optional":false},{"name":"Photolithography","optional":false}],"status":"live","first_seen_at":"2026-11-11T05:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T18:03:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Overview:\nAt Wikoff, we're proud to be employee-owned, which means every team member has a stake in our success. We believe in building a workplace where people feel valued, empowered, and invested in the future.\n\nWikoff delivers the products, support, and expertise our customers need to succeed across the printing, packaging, industrial, and adjacent markets. As a full-service solutions provider, we offer a comprehensive portfolio of inks, coatings, adhesives, specialty chemicals, photopolymer technologies, processing equipment, imaging software, hardware, and related consumables. Our team is committed to delivering innovative solutions, technical excellence, and responsive service that help customers improve performance and achieve sustainable growth.\n\nThe Technical Solution Manager II is an experienced technical specialist who independently leads service assignments, resolves complex and multi-variable application problems, and coordinates customer qualification projects. With deeper experience across processes and chemistries, this role connects customer requirements with internal technical resources, serves as a technical resource for the team, and recommends improvements supported by documented evidence.\n\nThe ideal candidate is an experienced, independent problem-solver with strong flexographic and lithographic expertise who leads complex investigations to closure, earns customers’ trust on difficult issues, and communicates evidence clearly.\n\nKey Responsibilities:\n\nCustomer Technical Support & Issue Resolution\nIndependently lead investigations of complex, recurring, and multi-variable issues spanning materials, process settings, and customer operating practices; develop a testable explanation and drive corrective actions to closure.\nSet investigation priorities, responsibilities, and follow-up dates, and verify that corrective actions resolve the problem.\nServe as a technical resource to Level I team members on complex issues; provide technical input on significant complaints, referring credits, product disposition, and contractual commitments to authorized decision makers.\n\nTrials, Qualifications & Product Implementation\nDesign and lead application qualification projects with defined acceptance criteria, resource needs, decision points, and implementation plans.\nCoordinate customer, branch, and laboratory participation so recommendations are practical and reproducible.\nEvaluate the technical risk of proposed changes, approve recommendations within established guidelines, and resolve open questions before implementation.\n\nTraining & Knowledge Sharing\nDeliver customer and operator training for flexographic and lithographic applications, including advanced troubleshooting.\nDevelop reusable investigation, trial, and training practices for the Technical Solutions Group.\n\nCommercial Support & Account Partnership\nAct as primary technical contact for assigned accounts in the territory and partner with commercial leaders to prioritize service activity by customer need and business impact.\nSupport product selection, account transitions, competitive conversions, and consumables growth with sales teams.\nCommunicate evidence, limitations, and next steps clearly to customers and internal stakeholders.\n\nDocumentation, Reporting & Continuous Improvement\nAnalyze service data and prepare actionable reports, applying knowledge of oil-based, energy-curable, solvent-based, and water-based inks and coatings.\nShare recurring failure patterns with Quality, Product Development, and Operations to drive prevention.\nPerform other duties as assigned by management.\n\nSupervisory Responsibilities\nNo direct reports. Shares technical knowledge with team members and supports onboarding and training of new Technical Solutions Group personnel.\n\nQualifications\nHigh school diploma or equivalent required; technical education in printing, chemistry, or a related discipline preferred.\n[Five] or more years of printing industry experience, including technical service or application support.\nStrong flexographic and lithographic process knowledge.\nWorking knowledge of oil-based, energy-curable, solvent-based, and water-based inks and coatings.\nProficiency with color measurement and matching hardware and software, such as X-Rite iQC, IFS and ColorCert; Curve; pressSIGN; and Techkon Calibri and ChromaQA.\nDemonstrated ability to lead complex investigations and qualification projects, plan independently, and coach less experienced technical personnel.\nProficiency with Word, Excel, PowerPoint, and virtual meeting tools; effective written, verbal, interpersonal, and mathematical skills.\n\nWorking Conditions:\nRemote role with travel of 75% or more, including the ability to travel on short notice, and variable hours based on customer needs.\nA valid passport and ability to travel internationally are required.\nFollow company and customer safety procedures, wear required protective equipment, and work in customer production areas only within authorized responsibilities and training.\n\nEffort/Physical Demands:\nAbility to stand and walk for extended periods at customer press and production sites\nLifting/pushing/pulling up to [50] lbs.\n\nHealth and Safety Responsibilities:\nMust work in accordance with Health and Safety regulations, Company Rules, Plant Rules, policies and procedures.\nMust use or wear equipment, protective devices, or certain clothing as required by the company.\n\nBenefits:\nCompetitive pay\nHealth, dental, and vision insurance\nPaid time off and holidays\n401(k) \nEmployee Stock Ownership Plan \nCareer development and training opportunities\nClean, safe, and team-oriented work environment\n\nThis position contributes to a quality product by ensuring overall compliance to defined Product Specifications, the Quality Management System, and the Quality Policy. Additionally, this position promotes a safe work environment by complying with the defined Safety rules, GMP and regulations at all times.","description_format":"text","description_chars":5966,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-11T18:03:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T19:33:47Z"},"pay":null,"html_url":"https://alion.io/job/wikoff-technical-solutions-manager-i-2","json_url":"https://alion.io/job/wikoff-technical-solutions-manager-i-2.json","meta":{"generated_at":"2026-11-11T19:33:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37960,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423606},"rest":"https://alion.io/mcp/rest/get_company?id=4423606"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwikoff-technical-solutions-manager-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwikoff-technical-solutions-manager-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwikoff-technical-solutions-manager-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wikoff-technical-solutions-manager-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwikoff-technical-solutions-manager-i-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4082620}},{"tool":"search_jobs","arguments":{"company":"wikoff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4082620},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}