{"id":3648365,"url":"https://alion.io/job/wilderness-hubspot-support-specialist","title":"HubSpot Support Specialist","company":{"id":4468235,"name":"Wilderness","domain":null,"url":"https://alion.io/company/wilderness-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Slack","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T05:42:38Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"PRIMARY PURPOSE\nWe’re looking for a HubSpot Support Specialist to be the go-to expert for our internal teams using HubSpot across our B2C and B2B operations. You’ll combine hands-on technical support with training and enablement, creating a seamless experience that helps teams get the most from the platform.\nThis role is perfect for someone who loves solving problems, explaining complex systems simply, and building processes that stick. You’ll split your time between helpdesk support, creating training materials and demo videos, making system optimizations, providing in-person guidance, and working with key stakeholders to continuously improve how HubSpot serves the business.\n*This position is based in Cape Town.\n\nDetailed Responsibilities\nHelpdesk & User Support\nRespond to support tickets and resolve user queries related to HubSpot functionality, setup and troubleshooting\nProvide rapid support via helpdesk ticketing system, Slack and email\nTroubleshoot workflow automation, form configurations, and reporting issues\nAssist with configuring and optimizing HubSpot workflows, automation and data structures where issues arise\nHandle level 1 integration troubleshooting and escalate complex integration issues to the Head of CRM\nMaintain documentation of issues, resolutions and best practices\nEscalate complex technical issues appropriately\nTraining & Content Creation\nDeliver live training sessions and workshops for new and existing users\nConduct on-site, in-person training at Johannesburg office locations when required (occasionally Cape town too)\nCreate training materials including documentation, guides and how-to articles tailored to different user groups\nProduce demo videos showcasing HubSpot features and best practices\nDevelop and maintain a knowledge base of FAQs, processes and troubleshooting guides\nAdapt training to different audiences and skill levels (sales, marketing, operations teams, B2C and B2B users)\nSystem Administration & Configuration\nManage user access, permissions and role assignments\nCreate and optimize reports and dashboards for team visibility\nMonitor and improve data quality standards\nMake system optimizations and improvements within defined scope\nSupport data hygiene across B2C and B2B pipelines\nAnalytics, Reporting & Continuous Improvement\nTrack and report on helpdesk metrics: common issues, resolution time, ticket volume and trends\nIdentify recurring problems and areas for improvement across helpdesk, training effectiveness, and user workflows\nProvide insights to the Head of CRM on system health, adoption challenges and opportunities\nRecommend changes or optimizations to address user pain points\nMonitor feedback from users, training sessions, and adoption initiatives to inform improvements\nHighlight areas where process changes, automation, or additional training could improve efficiency\nAdoption & Change Management\nSupport team adoption of new HubSpot features and process changes\nCommunicate system updates and new capabilities to end users\nAct as the bridge between internal teams and the Head of CRM on operational needs\nHelp key stakeholders (sales, marketing, operations leadership) understand HubSpot capabilities and how to use them effectively\n\nCANDIDATE PROFILE\nQualification:\nHubSpot Certification (Sales, Marketing, or Service Hub)\nExperience:\n2+ years of CRM or technical support experience\nStrong understanding of HubSpot functionality (workflows, automation, reporting, data management, custom fields)\nProven experience resolving technical issues in a support role with a ticketing system\nExperience creating training materials and teaching others technical concepts\nExperience with B2B and/or B2C sales and marketing workflows preferred \nComfortable with video creation tools or willingness to learn quickly\nSkills:\nHubSpot configuration, workflows, automation, reporting, data management, custom fields and properties, CRM administration, level 1 integration troubleshooting.\nClear written and verbal communication, training delivery, presentation skills, stakeholder management.\nStrong problem-solving and analytical mindset. Systematic troubleshooting, root cause analysis, creative solution-finding.\nVideo production, documentation writing, knowledge base development.\nEmpathy, patience, responsiveness, issue resolution. Customer-focused attitude with genuine desire to help others succeed.\nAbility to track and interpret support metrics, identify trends and make recommendations.\nComfortable working both independently and as part of a team.\nAttention to detail and ability to maintain accurate documentation.\nInterests:\nA passion for wildlife and a commitment to sustainability and conservation.\nApply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303","description_format":"text","description_chars":4775,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T23:28:02Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.83,"p_room":0.9,"age_days":14,"expected_fill_days":22,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/wilderness-hubspot-support-specialist","json_url":"https://alion.io/job/wilderness-hubspot-support-specialist.json","meta":{"generated_at":"2026-11-06T06:05:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10642,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4468235},"rest":"https://alion.io/mcp/rest/get_company?id=4468235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwilderness-hubspot-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwilderness-hubspot-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwilderness-hubspot-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wilderness-hubspot-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwilderness-hubspot-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3648365}},{"tool":"search_jobs","arguments":{"company":4468235,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3648365},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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