Account Manager/Executive

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Account Manager/Executive is responsible for delivering sales targets by developing and executing effective commercial strategies. This role manages and expands key distributor and account relationships, using strong market insight and relationship-building skills to shape demand and identify growth opportunities. The position leads the full sales cycle, including proposal development, negotiation of orders, promotions, and commercial terms, while ensuring smooth day-to-day customer operations. A core focus of the role is to cultivate and maintain strong, long-term customer partnerships that support sustainable business growth.

How you will make an impact:

Manage and expand key accounts

Drive revenue growth by executing targeted sales plans for assigned key accounts.

Use sales and order trend analysis to proactively identify and pursue upsell and new product opportunities.

Coordinate closely with internal teams and customers to progress opportunities and resolve issues.

Create high-impact proposals that address customer needs and convert opportunities.

Maintain strong, effective customer relationships to support repeat and incremental business.

Service Adoption Accounts

Drive adoption of print and digital solutions by building and maintaining strong relationships with professors.

Oversee the order and adoption process, with a focus on digital solutions such as WileyPlus.

Coordinate WileyPlus product onboarding and training to ensure effective usage and adoption.

Sales and marketing Support

Provide timely and accurate support on orders received, including responses to enquiries on pricing, stock availability, and other related issues.

Collaborate closely with overseas colleagues to ensure sales operations run smoothly and efficiently.

Disseminate new product information to Key Contacts in a timely manner.

Work closely with the marketing team to support and execute marketing activities as required.

Customer Insights

Provide analysed and evaluated insights on products, customers, markets, and potential customers through qualitative and quantitative research and data analysis.

Translate customer needs and experiences into actionable recommendations to address business challenges and support the development of effective growth proposals.

Measurement, results and reporting

Define and deliver agreed KPIs in line with business objectives.

Gather and clarify reporting requirements from stakeholders.

Translate reporting needs into clear, actionable dashboards and reports.

Establish appropriate metrics for each objective and regularly measure, analyse, and report performance.

Corporate Responsibilities

Adhere to all company policies and procedures.

Demonstrate initiative in performing duties and continuously review current work practices, recommending improvements to enhance efficiency

What we look for:

• Bachelor’s degree or equivalent

• At least 1 years of experience in sales and marketing/business development roles in using analytics

• Experience in education sector would be ideal

• Dynamic Professional who can Identify opportunities to solve problems and develop plan that will benefit and grow the business

• Field-based experience, with a strong analytical approach in looking for ways to solve problems and possess good track record of growing the business and exceeding goals.

• Innovates, implements and executes strategies to achieve sales goals set for proposals/project

• Must be pro-active and initiative; possess strong persuasion and negotiation skills, strong interpersonal skills

• Must be proficient in use MS Office, SalesForce, Cognos and CORE tools for Analysis, as well as internet use for searching and research and email

• Speaks and writes English and Japanese fluently

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.