{"id":2084471,"url":"https://alion.io/job/wiley-delivery-operations-manager","title":"Delivery Operations Manager","company":{"id":1990,"name":"Wiley","domain":"wiley.com","url":"https://alion.io/company/wiley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oxford, United Kingdom","London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":40200,"max":57533,"currency":"GBP","period":"year","gross":null,"usd_annual":75970},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-31T02:47:35Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.\nAbout the Role:\nThe Delivery Operations Manager is part of the Customer Delivery - Audience Solutions team and reports to the Senior Director, Delivery. This role is responsible for managing the flow of work across the Delivery function, ensuring projects are effectively scheduled, resourced, and delivered on time across advertising, society partnerships, events, science content, and health and IME initiatives. \nActing as the central coordination point for work in progress, the Delivery Operations Manager oversees team capacity, prioritises workloads, identifies delivery risks, and helps maintain efficient project execution. The role partners closely with Delivery, Marketing, Advertising Operations, project managers, and external suppliers to optimise workflows, improve resource planning, and support successful campaign delivery.\nHow You Will Make an Impact\nManage the intake, prioritisation, scheduling, and allocation of work across multiple campaign and project types.\nMonitor team capacity and workload to ensure resources are effectively utilised and deadlines are met.\nMaintain visibility of project timelines, dependencies, risks, and delivery status across the portfolio.\nProactively identify bottlenecks, delivery challenges, and resource constraints, escalating issues when required.\nTrack campaign performance against agreed KPIs and support contingency planning when projects fall behind expectations.\nDevelop and continuously improve traffic management processes, reporting, forecasting, and resource-planning practices.\nCollaborate with cross-functional stakeholders to ensure smooth project execution and operational excellence.\nProvide leadership with clear insights into team capacity, project priorities, and delivery risks.\nWhat We Look For\nRequired Qualifications\nExperience in a Traffic Manager, Resource Manager, Project Coordinator, or Workflow Management role.\nProven ability to manage workloads, resources, and competing priorities across multiple concurrent projects.\nStrong organisational, planning, and prioritisation skills with excellent attention to detail.\nExperience monitoring project progress, identifying risks, and driving issues through to resolution.\nExcellent communication and stakeholder management skills, with confidence engaging senior leaders.\nExperience using project, traffic, or resource-management platforms such as Asana, Workfront, Monday.com, or similar tools.\nPreferred Qualifications\nExperience within an agency, publishing, media, or marketing services environment.\nKnowledge of advertising operations, events, society partnerships, scientific content, or medical education delivery.\nExperience designing or improving traffic management, intake, resource planning, or workflow processes.\nUnderstanding of campaign performance metrics and operational contingency planning.\nExperience supporting teams through process improvement and workflow optimisation initiatives.\nWe power infinite possibilities.\nFor more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.\nWe're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.\nHere, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. \nWiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact  for assistance.\nWe are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.\nWe are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.\nWhen applying, please attach your resume/CV to be considered.\nSalary Range:\n40,200.00 GBP to 57,533.33 GBP\n\n#LI-SC1","description_format":"text","description_chars":5725,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Media & Entertainment","Publishing"],"lifecycle":[{"event":"open","at":"2026-10-08T11:34:37Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.668,"p_room":0.55,"age_days":32,"expected_fill_days":25,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":75970,"is_top_pay":false},"html_url":"https://alion.io/job/wiley-delivery-operations-manager","json_url":"https://alion.io/job/wiley-delivery-operations-manager.json","meta":{"generated_at":"2026-10-31T10:03:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15280,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1990},"rest":"https://alion.io/mcp/rest/get_company?id=1990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiley-delivery-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiley-delivery-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiley-delivery-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiley-delivery-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiley-delivery-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2084471}},{"tool":"search_jobs","arguments":{"company":"wiley.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2084471},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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