{"id":2964605,"url":"https://alion.io/job/wiley-editorial-client-manager","title":"Editorial Client Manager","company":{"id":1990,"name":"Wiley","domain":"wiley.com","url":"https://alion.io/company/wiley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":57300,"max":82033,"currency":"USD","period":"year","gross":null,"usd_annual":82033},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T23:45:41Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T17:44:10Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.\nAbout the Role:\nThe Editorial Client Manager serves as the leader of a particular client group within the Editorial and Peer Review Services division as overseen by the Senior Manager, and serves as a primary point of contact for both the client and employees working directly with that client.\nJob Responsibilities:\nServes as primary point of contact for client queries about day-to-day management of editorial services.\nMonitors distribution of work/time in their client group(s) and identifies needs of the division (eg: coverage, capacity, organization, new hires) to take to the Senior Manager if needed.\nUltimately responsible for the day-to-day completion of tasks and overall client satisfaction.\nIdentifies and addresses any problems with tasks/employees to ensure client satisfaction.\nEnsures that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices.\nImproves internal processes, protocols, and best practices for their respective client group.\nConducts and/or contributes to performance reviews for direct and/or indirect reports. Familiar with the skills and professional ambitions of all team members. Responsible for monitoring productivity and tracking individual workloads.\nServes as a resource for answering employee questions about Wiley company policies as well as enforcing those policies.\nUpholds high standards of professionalism and courtesy when working with colleagues and clients as outlined in Wiley policies. Ensures the work environment is free of non-work-related distractions and provides the same environment for co-workers.\nTravels as needed to client meetings and industry conferences.\nRequired Qualifications:\nBachelor’s Degree in relevant field.\nPrior experience as a Managing Editor, Senior Managing Editor, or other relevant experience.\nPrior experience with intensive team collaboration that shows potential for growth in employer management skills, or prior employee management experience.\nProficiency in at least one major online peer review system.\nExperience directly managing client projects.\nExperience providing outstanding customer service, managing complex projects with multiple stakeholders, and managing teams of employees in accordance with company policies and culture.\nAbility to prioritize and manage multiple tasks within a time-driven, deadline-based environment.\nPreferred Qualifications:\nExperience with more than one major online peer review system.\nWe power infinite possibilities.\nFor more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.\nWe're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.\nHere, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. \nWiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact  for assistance.\nWe are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.\nWe are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.\nWhen applying, please attach your resume/CV to be considered.\nSalary Range:\n57,300.00 USD to 82,033.33 USD\n\n#LI-MS1","description_format":"text","description_chars":5284,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-10-20T23:45:41Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["conf:60","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":82033,"is_top_pay":false},"html_url":"https://alion.io/job/wiley-editorial-client-manager","json_url":"https://alion.io/job/wiley-editorial-client-manager.json","meta":{"generated_at":"2026-10-25T14:47:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1990},"rest":"https://alion.io/mcp/rest/get_company?id=1990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiley-editorial-client-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiley-editorial-client-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiley-editorial-client-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiley-editorial-client-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiley-editorial-client-manager"}]}