{"id":2467481,"url":"https://alion.io/job/wiley-senior-coordinator-client-success","title":"Senior Coordinator, Client Success","company":{"id":1990,"name":"Wiley","domain":"wiley.com","url":"https://alion.io/company/wiley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. Louis Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46400,"max":66400,"currency":"USD","period":"year","gross":null,"usd_annual":66400},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T19:02:50Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-08T07:31:36Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.\nAbout the Role:\nThe Senior Coordinator, Client Success drives team effectiveness, bringing expert-level executionand autonomy to the Client Success Representative role while taking on additional operational responsibilities as strategic account management responsibilities for Large and Enterprise-level customers.\nThe Senior Coordinator will work with Large and Enterprise accounts to proactively monitor account health, identify growth opportunities in collaboration with Sales, lead quarterly business reviews with key strategic accounts, and serve as a trusted advisor with defined goals to drive retention and expansion. This role requires deep product expertise, strong relationship management skills, and business acumen to deliver high-touch support.\nIn addition, the Senior Coordinator will mentor team members and contribute to the overall success of the Client Success operation. Daily responsibilities include backup support for phone and email inquiries (replies, invoices, account creation, etc.), particularly when team members are on PTO or during high-volume periods. The Senior Coordinator will also serve as a subject matter expert, providing clarity and knowledge-sharing that other team members can rely on.\nJob Responsibilities:\nServe as primary contact for large/enterprise accounts, driving value and satisfaction for retention and growth\nLarge and Enterprise clients direct and proactive support\nComplex client needs are anticipated and addressed proactively, strengthening account stability. Personalized demonstrations of new features and products\nOnboard new clients, including account setup and hands-on guidance to ensure proper activation and reduce time to product consumption\nNew clients are set up correctly and confidently\nOnboarding experience is tailored to each client's needs and technical proficiency\nClients reach active product use faster through structured, personalized onboarding\nLead quarterly reviews with clients\nMonthly check-ins and quarterly business reviews\nGather client feedback during reviews, and inform product and service improvements\nReviews result in action plan that drive continued engagement and account expansion\nIdentify client account upsell opportunities\nGrowth opportunities are recognized through deep understanding of client needs and usage patterns\nCollaboration with Account Manager to support revenue growth while maintaining client trust\nMonitoring account health dashboards to address issues proactively\nAt-risk accounts are identified early through data monitoring, enabling intervention before problems escalate\nUsage trends inform outreach strategies that drive engagement and product adoption\nHealth metrics improve over time as proactive support reduces churn indicators\nPerforms all Client Success Representative responsibilities with increased efficiency and autonomy\nCoordinate with manager to ensure support needs are met with minimal direction\nAct as a reliable backup for frontline coverage\nProvide team mentorship through guidance, modeling best practices, and knowledge sharing\nRequired qualifications:\n2+ years of experience in client success, account management, or related roles\nAbility to work independently while staying aligned with team goals\nSound problem-solving and decision-making skills, with the judgment to anticipate complex client needs\nAbility to manage competing priorities, especially during high-volume periods\nStrong communication and relationship-building skills, with the confidence to act as a trusted advisor\nComfort using data, such as account health dashboards, to spot trends and act early\nProactive, goal-oriented approach to client retention and growth\nWillingness to share knowledge and support junior team members’ development\nPreferred qualifications\nBachelor’s degree, or equivalent work experience\n3+ years of experience managing Large or Enterprise B2B accounts\nExperience leading quarterly business reviews and turning client feedback into action plans\nExperience partnering with Sales or Account Management on upsell and renewal opportunities\nProficiency with Salesforce CRM\nFamiliarity with assessment, learning and development, or SaaS products\nPrior experience mentoring or training teammates\nWe power infinite possibilities.\nFor more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.\nWe're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.\nHere, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. \nWiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact  for assistance.\nWe are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.\nWe are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.\nWhen applying, please attach your resume/CV to be considered.\nSalary Range:\n46,400.00 USD to 66,400.00 USD\n\n#LI-KK1","description_format":"text","description_chars":7012,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Publishing"],"lifecycle":[{"event":"open","at":"2026-10-13T19:02:50Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.881,"p_room":0.75,"age_days":25,"expected_fill_days":31,"reasons":["conf:26","velocity","win:late"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":66400,"is_top_pay":false},"html_url":"https://alion.io/job/wiley-senior-coordinator-client-success","json_url":"https://alion.io/job/wiley-senior-coordinator-client-success.json","meta":{"generated_at":"2026-11-08T18:14:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38236,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1990},"rest":"https://alion.io/mcp/rest/get_company?id=1990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiley-senior-coordinator-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiley-senior-coordinator-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiley-senior-coordinator-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiley-senior-coordinator-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiley-senior-coordinator-client-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2467481}},{"tool":"search_jobs","arguments":{"company":"wiley.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2467481},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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