{"id":2084503,"url":"https://alion.io/job/wiley-site-reliability-engineer","title":"Site Reliability Engineer","company":{"id":1990,"name":"Wiley","domain":"wiley.com","url":"https://alion.io/company/wiley","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false},{"name":"SRE","optional":false},{"name":"Azure","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-20T23:45:41Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Job Description:\nWe believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.\nAbout the Role:\nThe Site Reliability Engineer ensures the reliability, availability, performance, and scalability of Wiley’s software systems. Working as part of the technology team, you will use monitoring, automation, and incident-management practices to improve system stability and support efficient software delivery. You will apply your developing knowledge of site reliability engineering to resolve operational issues and implement established solutions. Working under moderate guidance, you will collaborate with development and operations teams while building a broader understanding of Wiley’s infrastructure, systems, and business needs.\nHow will you make an impact:\nMonitor system availability, performance, capacity, and reliability using established observability tools, dashboards, and alerts.\nDevelop and maintain automation scripts and infrastructure-as-code solutions to reduce manual operational tasks and improve consistency.\nSupport continuous integration and continuous delivery pipelines, collaborating with development teams to improve build and deployment processes.\nRespond to and resolve system incidents by following established procedures, participating in on-call rotations, and contributing to post-incident reviews.\nTroubleshoot technical issues by applying knowledge of system architecture, operational practices, previous experience, and established precedents.\nCollaborate with development and operations teams to improve system performance, minimise technology risk, and deliver reliable solutions that support team and business objectives.\nWhat we are looking for:\nPractical knowledge of site reliability engineering, systems engineering, DevOps, or a related technical discipline.\nExperience monitoring software systems using observability, logging, or performance-monitoring tools.\nExperience developing automation scripts using an appropriate scripting or programming language.\nWorking knowledge of continuous integration and continuous delivery practices and tools.\nUnderstanding of incident management, troubleshooting, root-cause analysis, and post-incident review processes.\nAbility to analyse technical problems and implement solutions using established procedures, sound judgement, and previous experience.\nStrong collaboration and communication skills, with the ability to work effectively across development and operations teams.\nWillingness and ability to participate in an on-call rotation.\nPreferred Qualifications\nExperience working with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.\nFamiliarity with container technologies and orchestration platforms such as Docker or Kubernetes.\nExperience using infrastructure-as-code tools and frameworks.\nUnderstanding of distributed systems, system capacity, scalability, and performance optimisation.\nExperience supporting or improving build and deployment pipelines.\nInterest in developing broader knowledge of cloud infrastructure and modern site reliability practices.\nWe power infinite possibilities.\nFor more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.\nWe're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.\nHere, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. \nWiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact  for assistance.\nWe are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.\nWe are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.\nWhen applying, please attach your resume/CV to be considered.\n\n#LI-SC1","description_format":"text","description_chars":5620,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Publishing"],"lifecycle":[{"event":"open","at":"2026-10-08T11:34:37Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":0.75,"age_days":35,"expected_fill_days":39,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wiley-site-reliability-engineer","json_url":"https://alion.io/job/wiley-site-reliability-engineer.json","meta":{"generated_at":"2026-10-21T01:14:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1990},"rest":"https://alion.io/mcp/rest/get_company?id=1990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiley-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiley-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiley-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiley-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiley-site-reliability-engineer"}]}