Solutions Operations Coordinator

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Solutions Operations Coordinator will provide day-to-day operational support to Wiley’s Editorial Management Solutions team within Research Publishing. The role involves coordinating communications, maintaining feedback repositories, organising meetings and shared workspaces, tracking pilots and releases, and supporting key operational projects.

This position requires excellent organisational and communication skills, strong attention to detail, and the ability to manage multiple trackers and follow up proactively with stakeholders. The role will collaborate with global, cross-functional teams to ensure information, documentation, and operational activities remain organised and progress through to completion.

How you will make an impact:

• Support team communications and resource navigation, including coordinating newsletters and helping stakeholders understand how existing resources fit together.
• Coordinate meetings and maintain shared workspaces, including collating agendas, managing Teams spaces, and following up on agreed actions.
• Maintain the feedback repository and support interim integrity reporting to ensure information remains accurate and up to date.
• Maintain registers for pilots and limited releases, tracking activities through to completion and coordinating configuration and rollout activities with relevant teams.
• Follow up with stakeholders to ensure actions related to pilots and limited releases are completed on time.
• Provide operational support to manager-led screening projects, including collating materials, maintaining documentation, and recording agreed outcomes.
• Keep project documentation and decisions organised and ready for implementation.
• Collaborate effectively with stakeholders across teams, locations, and time zones.

What we are looking for:

• Bachelor’s degree or equivalent relevant experience.
• Experience in an administrative, coordination, or operational support role.
• Strong organisational skills and excellent attention to detail.
• Ability to manage multiple trackers and follow up proactively with stakeholders.
• Clear written and verbal communication skills, with strong proficiency in English.
• Proficiency in Microsoft Office and Microsoft Teams.
• Ability to work independently on routine and detail-focused activities over sustained periods.
• Resilience and adaptability when priorities change.
• Ability to work effectively with global stakeholders across different time zones.
• Exposure to scholarly publishing, peer-review systems, or related editorial workflows would be an advantage.
• Familiarity with Jira, Confluence, or similar tracking tools would be beneficial.
• Experience with Power Automate or similar workflow automation tools would be an advantage.
• Coursework or certifications in business administration, information systems, or project management would be desirable.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.