{"id":3863323,"url":"https://alion.io/job/wiley-x-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":2146092,"name":"Wiley X","domain":"wileyx.com","url":"https://alion.io/company/wileyx-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-11-06T10:56:17Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T10:50:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Wiley X:\nLINK: Who is Wiley X? (youtube.com)\nInspired by a singular purpose of “building the world’s best protective eyewear”, U.S. Army Veteran Myles Freeman Sr. founded Wiley X in 1987. Over the years, we've become an iconic American brand and the most trusted name for protective eyewear. Brothers Dan and Myles Jr. continue to build on their father’s legacy while leading the brand to innovate new eyewear products without compromising protection.\nToday our company creates premium protective eyewear for a wide range of customers that serve, work, and play in life’s harshest environments.\nWe value motivated self-starters who aspire to be part of an organization whose focus is long-term success. Our vision is to be the leading provider of innovative eye protection worldwide, empowering individuals to pursue their passions and professions with confidence. Our team is supported through an inspirational culture and leadership that is encompassed by never compromising, protection, and trust.\nJob Summary:\nPerforms a range of data entry functions in a timely and accurate manner. Performs general clerical duties while providing support to the Customer Service department, including B2C consumers, Optical, Outdoor, and Occupational Safety customers. In this role you will assist customers with selecting and purchasing eyewear, ensure excellent customer service, and help with the daily operations of the store, including opening and closing duties.\nHours: Core operating hours are 8:00 am - 4:30 pm CST. You will be given your schedule by the Customer Service Manager.\nLocation: On-site in our Frisco, TX facility; Hybrid work available upon completion of classroom training and on-the-job training requirements.\nQualifications\nResponsibilities & Essential Functions:\nPerform data entry.\nUpdate and maintain Customer & dealer records.\nResolve shipping issues.\nManage necessary RMA requests.\nFile warranty documentation and maintain records as necessary to comply with company policies and procedures.\nAssist with special projects.\nAnswer and respond to customer calls including taking orders, handling warranties, and answering general inquiries. \nAssist with processing prebooks and backorders.\nProcess incoming web orders.\nPartner with other departments to resolve customer issues.\nProvide back-up for Optical Sales Customer Service team members.\nAdheres to all company policies and procedures.\nVerify aging balances, understand account statuses, and sign orders.\nGreet customers promptly and professionally as they enter the store\nAssist customers in selecting frames, lenses, and accessories that best meet their vision needs and personal style\nProvide knowledgeable product recommendations and educate customers on lens options and features\nProcess transactions accurately using point-of-sale (POS) systems\nMaintain clean and organized displays and store environment\nOpen and close the store according to company procedures, including securing cash and locking up\nDuties may be adjusted as business needs arise.\nRequired Skills/Abilities:\nGood computer skills\nStrong work ethic and team-oriented mentality\nPositive, proactive attitude\nGood interpersonal and communication skills\nExtremely reliable \nStrong Problem-solving skills.\nExcellent communication and organizational skills\nMinimum Qualifications:\n1 year of Customer service experience preferred.\nHigh School Diploma or GED\nPhysical Requirements:\nLift up to 25 pounds.\nAbility to sit for long periods of time.\nAbility to use a computer for prolonged periods of time.\nAbility to be on the phone and talk for long periods.\nWhy Join Us:\nCulture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey.\nSense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization’s objectives.\nProfessional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills.\nTeam Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.\nEEOC\nAt Wiley X, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.\nAbout WILEY X INC\nWho is Wiley X?\n\nFind out everything you need to know about Wiley X in this video.\nLearn more at wileyx.com\nWiley X and Carry The Load\n\nWiley X is proud to find an organization like Carry The Load and other non-profits dedicated to helping veterans and their families.","description_format":"text","description_chars":5236,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-11-06T10:56:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:14","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/wiley-x-customer-service-representative-i","json_url":"https://alion.io/job/wiley-x-customer-service-representative-i.json","meta":{"generated_at":"2026-11-09T13:06:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2146092},"rest":"https://alion.io/mcp/rest/get_company?id=2146092"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwiley-x-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwiley-x-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwiley-x-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wiley-x-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwiley-x-customer-service-representative-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3863323}},{"tool":"search_jobs","arguments":{"company":"wileyx.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3863323},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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