Practice Manager

Location:  Northpointe Practice (Spokane)

Position Type:  Full-Time

Schedule:  5-8 Hour Shifts

Expected Hiring Range:  $31.00 to $38.00 per Hour

Position Summary

In partnership with the Managing Dentist, the purpose of the Practice Manager is to ensure that the dental office provides exemplary customer service, via engaged employees, in an efficient, profitable manner. The Practice Manager is responsible for all activities of a dental office to ensure efficient and effective operation in the caring for dental patients; ensures that corporate policies and procedures are implemented and followed.

• Essential Position Functions
• Take ownership of entire office staff including, but not limited to, customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies and legal compliance.
• Regularly monitor all key performance areas of office, e.g., budget, staffing levels, schedules, OTC collections, Balanced Scorecard objectives, outside & internal referrals, doctor productivity; and makes adjustments as necessary.
• Regularly identify opportunities for, and threats to, success of overall office and takes action.
• Ensure that all company policies and procedures are followed and that all core values are exemplified and propagated throughout the office.
• Ensure that every patient encounter is a “wow” experience.
• Ensure that all patient access standards are met at all times.
• Ensure work environment is safe & healthful at all times, and that all work practices comply with OSHA/OR-OSHA/WISHA requirements.
• Resolve patient complaints.
• Forecast and monitor staffing needs and recommend adjustments as necessary.
• Coach and mentor staff by example and through timely use of clearly communicated
• expectations, action plans, progress meetings, performance reviews, etc.
• Ensure productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.
• Conduct regular staff meetings to provide information to staff and solicit feedback from staff.
• Ensure achievement of all financial goals, e.g., EBITDA.
• Provide stewardship of all financial affairs of the office.
• Prepare, submit and monitor entire office budget.
• Partner with marketing department to promote Willamette Dental to current and prospective customer, employer groups, brokers, etc.
• Ensure that all legal requirements are followed, e.g., HIPAA, FDA.

Education and Experience

Bachelor’s degree highly preferred but not required, and a minimum of two years’ experience in management role preferably in healthcare OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position. Master’s degree in business or healthcare administration is desirable. A demonstrated background in significant leadership roles with a history of setting and achieving “stretch” goals is preferred.

Expected hourly hiring range for this position depending on experience:

$31—$38 USD

Compensation

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to education, job-related knowledge/skills, experience, geographical location, and internal equity.  

This position is also eligible for incentive pay in accordance with the terms of the Company’s plan.

Company Benefits

Willamette Dental offers the following benefits for this position, subject to applicable eligibility requirements: medical, dental and vision insurance, tuition reimbursement, flexible spending accounts, 401(k) retirement plan with 5% match, accidental death and dismemberment insurance, life insurance, voluntary disability insurance, commuter benefits, two complimentary pairs of Fig scrubs (clinical roles), and employee assistance program.

Paid Time Off (PTO): Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually. The Company’s PTO program combines vacation and sick leave, which is more generous than Washington State’s Sick Leave Law. Employees in part-time roles working less than 40 hours per week will accrue PTO on a pro-rated basis.

Physical Requirements

The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.

Willamette Dental is an equal opportunity employer.

We provide equal employment opportunities to all employees and applicants for employment without regard to an individual’s race (including physical characteristics historically associated with race), religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.

This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).