{"id":756576,"url":"https://alion.io/job/willerby-customer-care-coordinator","title":"Customer Care Coordinator","company":{"id":689263,"name":"Willerby","domain":"willerby.com","url":"https://alion.io/company/willerby","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kingston upon Hull, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":380},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T11:24:29Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-16T00:28:04Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Willerby - it’s our name and is a core component of who we are. We’re so proud of our legacy and to have grown from manufacturing in a tiny village nearby to our sprawling 90-acre site in Hull today. Our goal has always been and always will be dedication to detail and creating a quality product.\nWith 80 years experience, Willerby has been the UK’s largest manufacturer of holiday homes and lodges. We love designing practical and beautiful homes for parks not only in the UK but also across the world.\nWe’re looking for a customer focused professional to join us in this integral role.\nYou will be the first point of contact for our customer base, responding to warranty issues and ensuring swift resolution s are achieved.\nKey responsibilities include:\nProvide excellent care across our customer base, including holiday park homeowners, suppliers, and internal stakeholders\nDevelop a good working knowledge of our builds and services to aid effective resolutions on technical queries\nAccurately progress requests using in-house systems and work to achieve targets as set out in departmental KPIs\nUnderstand the core elements of specific products to enable use of bill of material, reading and ordering from drawings and specifications\nManage individual workload while escalating issues when necessary\nEffectively obtain, analyse, record and store relevant information\nCollaborate with internal departments and external suppliers in the ordering of parts for swift resolutions\nEnsure the quality of the service provided is of the highest importance\nRequirements\nAbout You\nGreat communication skills\nThe ability to build rapport with the customer base, establishing and maintaining good working relationships\nA flexible approach to changing priorities and problem solving\nWe're ideally looking for someone with customer care experience, especially from a caravan manufacturer or similar industry. However, this isn't essential as we can train an enthusiastic candidate with the right attitude.\nWhat Willerby can offer you\n25 days annual leave in addition to bank holidays per year.\nYou can expect a competitive salary, life assurance,, long service days, a holiday purchase scheme and a 6% employer contribution pension.\nYou’ll also get the option to join a Private Health Scheme.","description_format":"text","description_chars":2281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Glass & Ceramics Manufacturing","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-09-11T17:26:41Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.389,"p_room":0.35,"age_days":49,"expected_fill_days":21,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/willerby-customer-care-coordinator","json_url":"https://alion.io/job/willerby-customer-care-coordinator.json","meta":{"generated_at":"2026-10-16T01:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689263},"rest":"https://alion.io/mcp/rest/get_company?id=689263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwillerby-customer-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwillerby-customer-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwillerby-customer-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/willerby-customer-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwillerby-customer-care-coordinator"}]}