# Customer Service Representative

Job description People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game. You will be responsible for: Welcoming customers with a friendly face Processing bets and assisting with customer queries Helping customers by demonstrating how to use betting terminals Building relationships with our customers and providing an excellent customer service Championing safer gambling at all times Supporting managers with shop displays and opening / closing activities as required Working Patterns: Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday Shifts are devise

- **Id**: 1949374
- **Url**: <https://alion.io/job/william-hill-customer-service-representative-5>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-06T08:48:25Z
- **Employer posted date**: 2026-10-06
- **Last verified at**: 2026-11-10T18:33:13Z
- **Board verified**: yes
- **Days open**: 35
- **Description format**: text
- **Description chars**: 4297
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: iGaming & Gambling

## Company

- **Id**: 2135095
- **Name**: William Hill
- **Domain**: williamhill.com
- **Url**: <https://alion.io/company/williamhill-com>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Avature

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 5
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0.2
- **Time to fill p50 days**: 8
- **Computed at**: 2026-11-10T06:52:35Z

## Salary estimate

- **Min usd**: 35000
- **Max usd**: 90000
- **Period**: year
- **Method**: role_country_seniority_unknown
- **Sample n**: 221

## Trust

- **Level**: ok
- **Days open**: 35

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-10-06T08:48:25Z

## Visa

- Country: GB; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker); Route: Skilled Worker; Global Business Mobility: Senior or Specialist Worker

## Liveness

- **Score**: 12
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.335
- **P room**: 0.35
- **Age days**: 34
- **Expected fill days**: 8
- **Reasons**: conf:4, wave, velocity, win:tail
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.