{"id":2451504,"url":"https://alion.io/job/william-thomas-digital-account-director","title":"Account Director","company":{"id":4429089,"name":"WTD","domain":"wtd.inc","url":"https://alion.io/company/wtd-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":48},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Braze","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2025-05-09T17:57:10Z","employer_posted_date":"2025-05-09","last_verified_at":"2026-10-20T06:26:20Z","board_verified":true,"closed_at":null,"days_open":528,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":528},"description":"Account Director\nWilliam Thomas Digital (WTD) is seeking an Account Director to lead key client relationships, drive revenue growth, and help deliver world-class, personalized customer experiences.\nThis is a hands-on, strategic, and commercial role. You’ll build trusted partnerships with senior stakeholders, forecast and grow your clients, and work closely with strategists, creatives, and technologists to bring bold, effective programs to life. You’ll ensure we’re not just meeting expectations but we’re pushing the work forward, making clients successful, and delivering results that matter.\nClient success is your north star. You’ll be accountable for the results we deliver, the quality of our work, and the strength of the relationship from roadmap through execution.\nAbout WTD\nRecognized as one of North America’s fastest-growing marketing agencies, WTD is on a mission to redefine what’s possible in personalized customer experience. Our team brings together top talent across CRM, marketing automation, data, AI, creative tech, and customer journey design. We’re platform-agnostic, relentlessly creative, and fiercely focused on outcomes.\nWe design personalized customer experiences powered by creativity, data, and technology with AI at the core. From dynamic lifecycle programs and loyalty ecosystems to intelligent onboarding and agentic platforms that learn, adapt, and act on behalf of the customer, we help brands build stronger relationships and drive measurable business growth. Whether the experience lives in CRM, web, mobile, or beyond, we create connected systems that deliver relevance, value, and scale.\nWhat You’ll Do\nLead Client Relationships\nServe as the senior day-to-day lead for one or more of WTD’s top client accounts\nBuild long-term partnerships by deeply understanding your clients’ business, goals, and customers\nAct as a trusted advisor to VP- and Director-level stakeholders, helping them navigate complexity and make bold, smart decisions\nGuide conversations that matter, from roadmap planning and QBRs to executive check-ins and in-the-moment problem solving\nDrive Growth and Revenue\nOwn the commercial success of your accounts including revenue, margin, pipeline, and forecasting\nIdentify whitespace opportunities, shape new scopes of work, and influence roadmaps that drive business forward\nCollaborate with internal teams to craft proposals, pitches, and business cases that unlock value for both the client and WTD\nDeliver accurate forecasts, ensure healthy margins, and keep a close eye on account performance\nDeliver with Excellence\nEnsure all work we deliver is on-brand, on-brief, and drives results whether it's a major strategic initiative or a day-to-day campaign\nTranslate client goals into clear plans and work with cross-functional teams to execute them\nStep in where needed to review deliverables, clarify strategy, help shape messaging, or keep a project on track\nMaintain a high bar for quality, consistency, and momentum\nCollaborate Across Teams\nPartner closely with strategists, creatives, technologists, and data specialists to shape integrated solutions that work\nChampion clarity, communication, and shared accountability across every phase of delivery\nHelp unblock challenges and create the conditions for teams to do their best work\nWhat You Bring\n7 to 10 years of experience in a client-facing role at a CRM, CX, digital marketing, or consulting firm\nA proven track record of growing accounts, building client trust, and delivering measurable impact\nExperience leading cross-functional teams and managing complex, high-visibility work\nGood mentorship and team leadership abilities. Ability to mentor and grow team mates earlier in their careers\nStrong understanding of CRM, personalization, marketing automation, and data-driven marketing\nFamiliarity with platforms like Salesforce Marketing Cloud, Braze, Adobe, or Bloomreach is a strong assetA commercial mindset with a clear understanding of revenue ownership, margin, forecasting, and opportunity development\nConfident communication skills written, verbal, and visual. You can lead a room, defend a point of view, and make the complex simple\n\nCuriosity, clarity, and a high bias for action\nWhy This Role, Why WTD\nThis is a chance to do meaningful work with real impact. Helping ambitious brands deliver smarter, more personalized customer experiences that drive results. You’ll lead client relationships that matter, shape programs that perform, and play a key role in the future of WTD.\nYou won’t be handed a playbook. You’ll help write it alongside a senior team that values clarity, creativity, and accountability. We move fast, work collaboratively, and push each other to do great work without ego or red tape.\nIf you're looking for a role where you can grow, lead, and help build what’s next in personalized CX we’d love to meet you.","description_format":"text","description_chars":4859,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T14:57:00Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.318,"p_room":0.28,"age_days":528,"expected_fill_days":30,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/william-thomas-digital-account-director","json_url":"https://alion.io/job/william-thomas-digital-account-director.json","meta":{"generated_at":"2026-10-20T11:37:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4429089},"rest":"https://alion.io/mcp/rest/get_company?id=4429089"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwilliam-thomas-digital-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwilliam-thomas-digital-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwilliam-thomas-digital-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/william-thomas-digital-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwilliam-thomas-digital-account-director"}]}