{"id":3539018,"url":"https://alion.io/job/williams-international-it-support-analyst","title":"IT Support Analyst","company":{"id":2177642,"name":"Williams International","domain":"williams-int.com","url":"https://alion.io/company/williams-int","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pontiac, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":121000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:23:29Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T10:06:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Who We Are\nWilliams International is a privately-owned company that develops and manufactures jet engines for both military and commercial aircraft applications. We are a company of creators who deliver pioneering ideas and technologies that lead the aerospace industry. Our culture fosters creativity, collaboration, and continuous learning to position our team members to inspire each other and provide quality products and supporting services that exceed the expectations of our customers.\nThe Opportunity\nThis position is 100% on-site. Theshift for this role is 10:00 AM - 7:00 PM.\nWilliams International has an exciting opportunity for an IT Support Analyst to join our team. The IT Support Analyst will:\nOwn and resolve Helpdesk requests in as complete and efficient a manner as possible; escalate to third-level technicians when appropriate\nTroubleshoot advanced software, hardware, and operating system issues as required\nPerform software installations, configurations, and upgrades\nEffectively manage user expectations by communicating status and progress throughout the issue resolution process\nInterface with department managers to gather hardware and software requirements for incoming team members\nLoad Windows operating system and software onto PCs, configure accordingly, and migrate data before deploying to team members\nRelocate PC hardware when team members are moved on an ad-hoc basis\nQualifications\nHigh School Diploma or GED is required. \nHigh level of customer service, communication skills (oral and written), and attention to detail\nAdvanced software and operating system (Windows 7 and 10) troubleshooting skills\nOverall knowledge of desktop productivity products: MS Office, Adobe Acrobat, Edge, etc.\nPhysical ability to lift 50lbs, walk long distances, and work on one’s feet for extended periods of time\nAbility to work in a team environment and perform efficiently under pressure\nWilling to learn and adaptable with a “can do” attitude\nResponsible for and accountable for product safety and the quality of work, including, as a minimum, all elements defined in the Company’s Quality Policy\nPhysical lifting requirements include; ability to lift 50 pounds (4 inches to 25 inches), capable of pushing or pulling a weight of 60 pounds, a grip strength of at least 50 pounds, and be able to reach above the shoulder (65 inches).\nU.S. citizenship is required\nPosition requires the ability to obtain a U.S. Government Security Clearance, if needed. Candidates selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. For more information on Security Clearances, please visit: U.S. Department of State.\nAdditional Information\nWilliams International is a Drug Free Workplace where all new team members and contractors are subject to pre-employment drug testing for the following controlled substances: marijuana, cocaine, PCP, amphetamines, opioids and alcohol as policy dictates.\nWilliams International is committed to equal employment opportunities for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, and protected veteran status.\nPlease view Equal Employment Opportunity Posters provided by OFCCP here.\nIf you are interested in applying for employment with Williams International and need special assistance or an accommodation to use our website or to apply for a position due to a physical and/or mental disability, please send an e-mail with your request to . Or, please call 248-624-5200. 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