Customer Support Associate

About us: RRD GO Creative™, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty. Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator. RRD GO CREATIVE is currently seeking Customer Support Associate for the Creative Communications division in Chennai. In this role you will be responsible for:

• Providing high quality, real-time assistance to clients to support their projects.
• Communicating with the client to understand requirements, setting expectations, and making sure that the expectations are met.
• Communicating the client requirement to the production team.
• Overseeing the production process and the delivering the output as committed.
• Adhering to the internal metrics. Requirements for this role include:
• Good oral and written communication skills
• Excellent presentation and layout skills
• Customer service orientation
• Inter-cultural awareness

• Ability to function in a dynamic and changing environment.