{"id":3130315,"url":"https://alion.io/job/williams-sonoma-manager-technology-network-engineering-operations","title":"Manager, Technology - Network Engineering Operations","company":{"id":1885338,"name":"Williams-Sonoma","domain":"williams-sonomainc.com","url":"https://alion.io/company/williams-sonomainc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":44,"ghost_share":0,"stale_share":0.114,"repost_share":0,"time_to_fill_p50_days":181,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Networking","role_family":"Networking","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":205},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Elm","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-08-16T07:00:00Z","employer_posted_date":"2026-08-16","last_verified_at":"2026-10-30T00:10:22Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Manager, Network Engineering Operations\nAbout Williams-Sonoma, Inc.\nFounded in 1956 and headquartered in San Francisco, California, Williams-Sonoma, Inc. is a Fortune 500, digital first, multi-channel specialty retailer.Our company vision is to own the home, and the places where our customers work, stay, and play.We bring the latest home furnishing trends to life for customers through the individual lenses of our ten distinct brands, each serving different life stages and rooms of the home and beyond.Our brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Rejuvenation, Mark & Graham, GreenRow, and Dormify. We are committed to sustainability, continuously working to protect our planet, while building an open and collaborative culture across our organization.\nWith more than 500 retail stores globally and multiple international franchise operations, technology is a core driver of our business strategy. We build and operate in-house platforms powering e-commerce, supply chain, merchandising, analytics, and customer experience ecosystems worldwide.\nEngineers at the Williams-Sonoma India Technology Center build and scale digital commerce platforms that power these global brands, serving millions of customers worldwide.\nRole Overview\nThe Manager, Network Engineering Operations will lead the India-based network engineering teams responsible for enterprise routing, switching, firewalls, VPNs, load balancing, wireless infrastructure, store network operations, and network reliability engineering. This role combines strong technical leadership, operational governance, engineering execution, automation enablement, and people management. The ideal candidate is an experienced network engineering leader who brings deep enterprise networking expertise together with strong operational judgment, incident leadership capability, and a passion for developing high-performing engineering teams. This role requires a technically strong leader capable of actively participating in engineering escalations, architecture reviews, project governance, budgeting, network reliability initiatives, automation discussions, and major incident management while also driving team development and operational maturity. This role reports to the Director, Technology Solutions Infrastructure.\nImpact of the Role\nLead and scale high-performing network engineering operations teams supporting critical enterprise infrastructure and store network environments.\nDrive operational excellence across enterprise network platforms by improving reliability, responsiveness, monitoring effectiveness, scalability, automation, and engineering consistency.\nEstablish a strong culture of operational ownership, accountability, collaboration, and continuous learning.\nLead operational readiness activities supporting peak retail periods, store operations, and large-scale infrastructure initiatives.\nPartner with global engineering teams to ensure seamless operational coordination and support continuity.\nLeverage AI-assisted operational engineering practices to improve troubleshooting, monitoring analysis, operational reporting, and engineering productivity.\nTechnology Platforms You Will Work On\nEnterprise routing and switching\nFirewalls and network security\nVPNs\nWireless infrastructure\nLoad balancing\nEnterprise network monitoring and observability platforms\nNetwork configuration management and operational tooling\nAutomation and scripting practices within network operations environments\nStore network infrastructure\nKey Responsibilities\nLead and scale high-performing network engineering operations teams supporting critical enterprise infrastructure and store network environments.\nProvide hands-on technical leadership across enterprise routing, switching, firewalls, VPNs, wireless, load balancing, and network reliability operations.\nConduct technical discussions involving operational risk, incident management, network reliability, observability, security, and operational readiness.\nDrive operational excellence across enterprise network platforms by improving reliability, responsiveness, monitoring effectiveness, scalability, automation, and engineering consistency.\nLead operational governance processes including incident management, change management, escalation management, and continuous service improvement initiatives.\nPartner closely with cybersecurity, cloud, infrastructure engineering, architecture, and platform teams to improve operational reliability and engineering collaboration.\nMentor engineers through technical coaching, operational leadership, and engineering best practices.\nEstablish a strong culture of operational ownership, accountability, collaboration, and continuous learning.\nLead operational readiness activities supporting peak retail periods, store operations, and large-scale infrastructure initiatives.\nPartner with global engineering teams to ensure seamless operational coordination and support continuity.\nLeverage AI-assisted operational engineering practices to improve troubleshooting, monitoring analysis, operational reporting, and engineering productivity.\nQualifications\nStrong experience leading enterprise network engineering or network operations teams in large-scale production environments.\nStrong technical depth across enterprise networking technologies, operational engineering, automation, and network reliability practices.\nAbility to engage deeply in technical troubleshooting, operational escalation management, network reviews, and engineering decision-making.\nProven experience leading technically strong engineering teams within enterprise-scale production environments.\nStrong balance of technical credibility, operational discipline, and people leadership.\nDemonstrated success building an engineering culture centered around accountability, ownership, collaboration, and continuous improvement.\nDeep understanding of enterprise networking technologies including routing, switching, firewalls, VPNs, wireless, load balancing, and network security concepts.\nExperience managing complex incident response, operational governance, and major incident management processes.\nExperience with enterprise monitoring, observability, and network management platforms.\nFamiliarity with automation and scripting practices within network operations environments.\nDemonstrated interest in AI-assisted operational engineering practices and automation-driven infrastructure operations.\nStrong communication, organizational, and cross-functional collaboration skills.\nAbility to operate effectively in fast-paced, highly collaborative enterprise environments.\nBachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience).\n10+ years of enterprise network engineering or network operations experience.\n4+ years of technical leadership and people management experience leading network engineering or operations teams.\nStrong hands-on knowledge of enterprise routing, switching, firewalls, VPNs, load balancing, and wireless technologies.\nExperience with enterprise network monitoring, configuration management, and operational tooling.\nFamiliarity with automation and scripting practices within network operations environments.\nStrong understanding of incident management, change management, and operational governance processes.\nExperience supporting large-scale enterprise production environments.\nStrong analytical, troubleshooting, and operational decision-making skills.\nSuperior written and verbal communication skills with the ability to communicate effectively across technical and business audiences.\nExperience supporting retail, eCommerce, store network infrastructure, or other large-scale customer-facing enterprise environments preferred.\nExperience supporting highly seasonal or peak-event operational environments is a plus.\nWhy Join Williams-Sonoma India Technology Center\nOur people first and performance driven culture means that we provide opportunities to grow and build a career and invest in the well-being of our associates, including comprehensive benefits to support you and your family.\nScale and innovation of a Fortune 500 company combined with a high-ownership that empowers engineers to make real impact.\nBuild and operate large-scale digital commerce platforms serving millions of customers worldwide, working on systems that run at global scale.\nContinuous learning environment with opportunities to work on cutting-edge technologies, AI-driven solutions, and large-scale engineering challenges.\nHybrid work model designed for flexibility and collaboration, with two in-office days for team engagement.","description_format":"text","description_chars":8697,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Furniture","Home 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