{"id":2345908,"url":"https://alion.io/job/williams-sonoma-senior-software-engineer-salesforce-agentforce","title":"Senior Software Engineer – Salesforce Agentforce","company":{"id":1885338,"name":"Williams-Sonoma","domain":"williams-sonomainc.com","url":"https://alion.io/company/williams-sonomainc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":77,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Elm","optional":false},{"name":"Git","optional":false},{"name":"Java","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"Salesforce Data Cloud","optional":false},{"name":"Scrum","optional":false},{"name":"Spring Boot","optional":false}],"status":"live","first_seen_at":"2026-10-12T07:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T03:21:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Williams-Sonoma, Inc.\nFounded in 1956 and headquartered in San Francisco, California, Williams-Sonoma, Inc. is a Fortune 500, digital first, multi-channel specialty retailer. Our company vision is to own the home, and the places where our customers work, stay, and play. We bring the latest home furnishing trends to life for customers through the individual lenses of our ten distinct brands, each serving different life stages and rooms of the home and beyond. Our brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Rejuvenation, Mark & Graham, GreenRow, and Dormify. We are committed to sustainability, continuously working to protect our planet, while building an open and collaborative culture across our organization.\nWith more than 500 retail stores globally and multiple international franchise operations, technology is a core driver of our business strategy. We build and operate in-house platforms powering e-commerce, supply chain, merchandising, analytics, and customer experience ecosystems worldwide.\nEngineers at the Williams-Sonoma India Technology Center build and scale digital commerce platforms that power these global brands, serving millions of customers worldwide.\nRole Overview\nWe are looking for a talented and experienced Senior Software Engineer to join our Salesforce Agentforce engineering team at Williams-Sonoma, Inc.\nDepartment: Technology - Agentforce / Supply Chain\nLocation: Pune / Hyderabad, India\nExperience: 5-8 Years\nEmployment Type: Full-Time\nThe ideal candidate will have strong hands-on experience in Salesforce application development, particularly Apex, Lightning Web Components (LWC), Salesforce Flows, and enterprise integrations.\nThe role involves designing, developing, and enhancing Salesforce-based solutions, including AI-powered customer service capabilities, case management workflows, conversational agents, and enterprise integrations.\nThe engineer will work closely with product managers, architects, and cross-functional engineering teams to build scalable, reliable, and intelligent solutions that improve customer experience and business operations.\nImpact of the Role\nIndependently develop and deliver Salesforce features and integrations.\nContribute to Agentforce and AI-powered customer service initiatives.\nBuild secure, scalable, and maintainable enterprise solutions.\nTake technical ownership of assigned components and features.\nCollaborate across engineering, QA, product, and architecture teams.\nContinuously improve engineering quality through automation and AI-assisted development.\nTechnology Platforms You Will Work On\nSalesforce, Salesforce Service Cloud, and Salesforce Agentforce\nApex, Lightning Web Components (LWC), SOQL, and Salesforce Flows\nSalesforce Data Cloud, Salesforce Einstein AI, and Prompt Builder\nSalesforce Case Management and workflow automation\nREST APIs, JSON, OAuth 2.0, and enterprise integration mechanisms\nAsynchronous Apex, triggers, batch processing, and platform events\nConversational AI, chatbots, generative AI, and AI agents\nLarge language models (LLMs), prompt engineering, and retrieval-augmented generation (RAG)\nVoice platforms, contact center applications, and conversational AI solutions\nOrder Management Systems (OMS), customer service applications, and backend microservices\nJava, Spring Boot, and microservices\nEvent-driven architectures, messaging platforms, and asynchronous integrations\nSalesforce development tools, Git, CI/CD pipelines, debugging, and unit testing\nAI-assisted development tools such as GitHub Copilot, Claude, and Codex\nKey Responsibilities\nSalesforce Application Development\nDesign, develop, and maintain Salesforce applications using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows.\nBuild and enhance Salesforce Service Cloud capabilities, including Case Management, workflow automation, and customer service processes.\nDevelop reusable components, custom business logic, and integrations following Salesforce best practices.\nOptimize application performance, scalability, and maintainability.\nAgentforce & AI-Powered Solutions\nDevelop and enhance Salesforce Agentforce capabilities to support AI-powered customer interactions.\nWork on conversational AI solutions, including chatbots, order tracking, customer assistance, and knowledge-based responses.\nConfigure and integrate Agentforce topics, actions, instructions, and business workflows.\nCollaborate with the team to improve agent accuracy, reliability, and customer experience.\nExplore opportunities to automate business processes using Agentforce and generative AI.\nEnterprise Integration & API Development\nDesign and develop integrations between Salesforce and enterprise applications using REST APIs and other integration mechanisms.\nIntegrate Salesforce with Order Management Systems (OMS), customer service applications, and backend microservices.\nImplement secure API communication, authentication, error handling, and asynchronous processing.\nCollaborate with backend engineering teams to ensure reliable data exchange across enterprise systems.\nCase Management & Customer Experience\nDevelop and enhance Salesforce Case Management workflows, including case creation, routing, assignment, escalation, and resolution.\nImplement business rules, validations, approval workflows, and service automation.\nSupport customer service use cases such as order status, delivery inquiries, and customer support requests.\nWork with product teams to translate business requirements into technical solutions.\nVoice Integration & Data-Driven AI\nContribute to integrating Agentforce with voice-based customer service and conversational AI platforms.\nSupport the development of AI-powered interactions across chat and voice channels.\nWork with Salesforce Data Cloud and enterprise knowledge sources to improve contextual customer interactions.\nParticipate in implementing retrieval-augmented generation (RAG) and knowledge-based AI capabilities.\nEngineering Excellence & Ownership\nTake ownership of assigned features from technical design through development, testing, deployment, and production support.\nParticipate in architecture discussions, code reviews, sprint planning, and technical design sessions.\nDevelop unit tests and support automated testing to ensure software quality.\nTroubleshoot complex application issues and perform root-cause analysis.\nFollow CI/CD, secure coding, and engineering best practices.\nLeverage AI-assisted development tools to improve engineering productivity.\nMentor junior engineers and contribute to team knowledge sharing.\nQualifications\nRequired Technical Skills\n5-8 years of software development experience, with strong hands-on Salesforce development expertise.\nStrong proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows.\nExperience with Salesforce Service Cloud, including Case Management and workflow automation.\nStrong understanding of Salesforce data models, security, permissions, and application architecture.\nExperience integrating Salesforce with external systems using REST APIs, JSON, and authentication mechanisms such as OAuth 2.0.\nExperience with asynchronous Apex, triggers, batch processing, and platform events.\nGood understanding of object-oriented programming, design patterns, and software engineering principles.\nExperience with Salesforce development tools, Git, CI/CD pipelines, debugging, and unit testing.\nStrong analytical, troubleshooting, and problem-solving abilities.\nExperience working in Agile/Scrum development environments.\nPreferred / Good-to-Have Skills\nHands-on experience with Salesforce Agentforce, including agent configuration, topics, actions, and conversational workflows.\nExposure to Salesforce Einstein AI, Prompt Builder, and generative AI capabilities.\nExperience with Salesforce Data Cloud, knowledge integration, or retrieval-augmented generation (RAG).\nUnderstanding of large language models (LLMs), prompt engineering, and AI agent concepts.\nExperience integrating Salesforce with voice platforms, contact center applications, or conversational AI solutions.\nFamiliarity with Java, Spring Boot, microservices, and enterprise integration architectures.\nExperience with Order Management Systems (OMS), customer service platforms, or retail/e-commerce applications.\nKnowledge of event-driven architectures, messaging platforms, and asynchronous integrations.\nExperience with AI-assisted development tools such as GitHub Copilot, Claude, or Codex.\nSalesforce Platform Developer I/II, Salesforce Agentforce Specialist, or relevant Salesforce certifications.\nProfessional Skills\nStrong communication and collaboration skills.\nAbility to independently handle moderately complex technical assignments.\nGood understanding of business requirements and ability to translate them into technical solutions.\nProactive approach to identifying technical risks and resolving issues.\nWillingness to learn emerging Salesforce and AI technologies.\nStrong ownership mindset with a focus on quality, reliability, and timely delivery.\nAbility to collaborate effectively with distributed onshore and offshore teams.\nEducational Qualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\n5-8 years of relevant software engineering experience.\nStrong practical experience delivering enterprise Salesforce applications.\nWhy Join Williams-Sonoma India Technology Center\nOur people first and performance driven culture means that we provide opportunities to grow and build a career and invest in the well-being of our associates, including comprehensive benefits to support you and your family.\nScale and innovation of a Fortune 500 company combined with a high-ownership that empowers engineers to make real impact.\nBuild and operate large-scale digital commerce platforms serving millions of customers worldwide, working on systems that run at global scale.\nContinuous learning environment with opportunities to work on cutting-edge technologies, AI-driven solutions, and large-scale engineering challenges.\nHybrid work model designed for flexibility and collaboration, with two in-office days for team engagement.","description_format":"text","description_chars":10226,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Furniture","Home Decor","Kitchenware & Cookware"],"lifecycle":[{"event":"open","at":"2026-10-12T12:35:58Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":45,"reasons":["conf:3","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/williams-sonoma-senior-software-engineer-salesforce-agentforce","json_url":"https://alion.io/job/williams-sonoma-senior-software-engineer-salesforce-agentforce.json","meta":{"generated_at":"2026-10-15T03:58:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1885338},"rest":"https://alion.io/mcp/rest/get_company?id=1885338"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwilliams-sonoma-senior-software-engineer-salesforce-agentforce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwilliams-sonoma-senior-software-engineer-salesforce-agentforce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwilliams-sonoma-senior-software-engineer-salesforce-agentforce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/williams-sonoma-senior-software-engineer-salesforce-agentforce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwilliams-sonoma-senior-software-engineer-salesforce-agentforce"}]}