{"id":3990982,"url":"https://alion.io/job/willow-valley-communities-concierge-prn","title":"Concierge - PRN","company":{"id":4423056,"name":"Willow Valley Communities","domain":"willowvalleycommunities.org","url":"https://alion.io/company/willowvalleycommunities","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T23:23:45Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-14T19:33:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nConcierge - PRN\nJoin Our Concierge Team at The Lakes Campus!\nDo you love creating exceptional first impressions and helping others feel welcomed, valued, and supported? At Willow Valley Communities (WVC), we're looking for a friendly, professional Concierge Team Member to be the welcoming face of our community.\nIn this rewarding role, you'll help create a warm, safe, and inviting atmosphere for Residents, families, and guests while supporting communication, administrative functions, and daily community operations. If you're organized, service-oriented, and enjoy building meaningful connections, this is an exciting opportunity to become part of a mission-driven team dedicated to excellence.\nWhy You'll Love Working at Willow Valley Communities\nOpportunities for professional growth and development Supportive, collaborative team environmentTeam Member recognition and appreciation events A mission-driven organization committed to excellence in careThe opportunity to make a positive impact every day…and so much more!\nWage\n$15.50 per hour\nWhat You'll Do\nAs a Concierge Team Member, you will play an essential role in supporting Residents, guests, and Team Members by:\nMaintains a professional manner and appearance and creates a warm, inviting, pleasant and safe environment for all Residents and guests.\nWelcomes on-site guests, determines nature of business, provides information and directions as required in a friendly, courteous manner. Announces guests to appropriate personnel. Monitors guest access of Residential building entrances via call box, cameras and issues passes when required.\nAnswers incoming telephone calls, determines the purpose of callers, and transfers calls to appropriate Team Member or department. Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.\nFacilitates communication via two-way radio with Team Members away from the phone connection.\nReads and becomes familiar with WVC publications, Team Member Intranet and Resident Intranet to aid in answering questions about the organization and provide callers with addresses, directions, and other information.\nResponsible for ensuring the key boxes are secure and key permissions are followed when issuing keys. Supports the Resident move in/out process by issuing keys/accepting keys and processing associated paperwork.\nResponsible for acknowledging emergency phone calls and/or alarms in the Simplex system and for dispatching the appropriate Team Members to respond to emergencies. Facilitates communication between Team Members during such emergencies through the conclusion of the event.\nFacilitates communication with the Manager on Duty and Maintenance Team Member on Call Team Leaders and various department Team Members as necessary.\nGuest room check in/out procedures and to create guest room reservations upon request.\nResponsible for reading and familiarize self with transportation schedules, make transportation reservations and facilitate communication for WVC transportation service.\nSubmit maintenance requests for WVC property and Residents.\nSubmit IT service requests for WVC computers and phones.\nA working knowledge of Microsoft Office software and the ability to learn software, databases and web applications is required.\nReceive, sort and route USPS mail, in house mail, packages and floral deliveries.\nOperate the copier and fax machines and ensure machines are equipped with supplies.\nEnsure the safe is locked and secured. Takes payments for services and reconcile daily cash box receipts.\nGeneral typing is required. Responsible to type memos, letters, schedules, correspondence, reports and other documents as requested.\nKnow procedures for daily functions of the Concierge Desk.\nPerforms clerical tasks such as copying, fax/scanning and collating.\nQualifications\nWe're looking for candidates who have:\nExperience using Microsoft Office\nA high school diploma or GED, or 1 to 3 months of related experience and/or training, or an equivalent combination of education and experience\nSchedule\nPRN/Pool - As Needed\nLocation\nThe Lakes at Willow Valley Communities 300 Willow Valley Lakes DriveWillow Street, PA 17584\nMake a Difference Every Day!\nAs a Concierge Team Member, you'll be much more than a point of contact. You'll be a trusted resource, a welcoming presence, and an important part of creating exceptional experiences for Residents, families, and guests each day!\nWillow Valley Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nRequirements\nThis can also be left blank. Thank you!","description_format":"text","description_chars":4774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Senior Living & Assisted Living"],"lifecycle":[{"event":"open","at":"2026-11-09T23:23:45Z"}],"visa":[],"liveness":{"score":93,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.929,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:0","urgency","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/willow-valley-communities-concierge-prn","json_url":"https://alion.io/job/willow-valley-communities-concierge-prn.json","meta":{"generated_at":"2026-11-14T21:10:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423056},"rest":"https://alion.io/mcp/rest/get_company?id=4423056"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwillow-valley-communities-concierge-prn"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwillow-valley-communities-concierge-prn"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwillow-valley-communities-concierge-prn"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/willow-valley-communities-concierge-prn\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwillow-valley-communities-concierge-prn"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3990982}},{"tool":"search_jobs","arguments":{"company":"willowvalleycommunities.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3990982},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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