{"id":2430840,"url":"https://alion.io/job/willowvalleycommunities-concierge-full-time","title":"Concierge-Full Time","company":{"id":4423056,"name":"Willow Valley Communities","domain":"willowvalleycommunities.org","url":"https://alion.io/company/willowvalleycommunities","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lancaster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T09:01:14Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T17:44:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nConcierge Team Member-Full Time and PRN Opportunities!\nWillow Valley Communities\nThe Lakes Campus | Willow Street, PA\nAre you passionate about creating exceptional first impressions and helping others feel welcome? Willow Valley Communities (WVC) is seeking a friendly, professional Full-Time and PRN Concierge Team Member to serve as the welcoming face of our community.\nIn this role, you'll play a vital part in creating a warm, safe, and inviting environment for Residents and guests while supporting communication, administrative functions, and community operations. If you're organized, service-minded, and enjoy building meaningful connections, this could be the perfect opportunity to join our mission-driven team!\nWhy Join Willow Valley Communities?\nExcellent Benefits Including Medical, Dental and Vision(positions 30+ hours/week)\nWeekly Pay!\n401k Package with Company Match\nGreat PTO Package\nTuition Reimbursement & Scholarship Opportunities\nTeam Member Events & Recognition Programs\nCareer Growth Opportunities Within Dining Services\n⭐ And So Much More!\nWage\n$15.00+ per hour, based on experience(Full Time and Part Time)\n$15.50 per hour for PRN\nWhat You'll Do\nAs a Concierge Team Member, you will:\nCreate a warm, inviting, professional, and safe environment for Residents and guests.\nWelcome visitors, provide information and directions, and connect guests with the appropriate personnel.\nAnswer and direct incoming telephone calls, take messages, and assist callers efficiently and courteously.\nFacilitate communication using two-way radio systems with Team Members throughout the community.\nStay informed about Willow Valley Communities resources, publications, and intranet updates to assist Residents, guests, and callers.\nEnsure key boxes remain secure and key issuance procedures are properly followed.\nSupport the Resident move-out process by accepting keys and processing associated documentation.\nServe as backup support for emergency phone calls, Simplex system alarms, and emergency communications.\nCoordinate communication with the Manager on Duty, Maintenance Team Members, Team Leaders, and department representatives as needed.\nProcess reservation requests, changes, and cancellations.\nAssist with transportation scheduling, reservations, and communication for WVC transportation services.\nSubmit maintenance requests for WVC properties and Residents.\nSubmit IT service requests for WVC computers and phones.\nUtilize Microsoft Office and learn additional software, databases, and web-based applications.\nReceive, sort, and distribute USPS and internal mail.\nCollect, sort, and notify Residents of package arrivals.\nOperate copiers and fax machines and ensure supplies are adequately stocked.\nSecure and maintain the safe, process service payments, and reconcile daily cash box receipts.\nPrepare memos, letters, schedules, correspondence, reports, and other requested documents.\nFollow established Concierge Desk procedures and daily operating practices.\nPerform a variety of clerical duties, including copying, scanning, faxing, and collating materials.\nQualifications\nWe're looking for candidates who have:\nExperience using Microsoft Office.\nA high school diploma or GED and six months of related experience and/or training, or an equivalent combination of education and experience.\nSchedule Options\nFull Time:\nMonday-Friday 8:00 AM - 4:00 PM\nPRN:\nAs needed, schedule varies\nLocation\nWillow Street, PA\nMake a Difference Every Day!\nAs a Concierge Team Member, you'll be more than just a point of contact. You'll be a trusted resource, a welcoming presence, and an important part of creating an outstanding experience for Residents, families, and guests. Join a team that values service, community, and making every interaction meaningful.\nWillow Valley Communities is an Equal Opportunity Employer. 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