{"id":2428957,"url":"https://alion.io/job/willware-technologies-cisco-voice-video-collaboration-engineer","title":"Cisco Voice & Video / Collaboration Engineer","company":{"id":3800624,"name":"Willware Technologies","domain":"willwaretech.com","url":"https://alion.io/company/willware-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, 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endpoints set up and troubleshooting with technicians| engineers| and vendors.\nMust have knowledge for Analysing designing and troubleshooting enterprise collaboration networks (AVCN)\nGood knowledge and understanding on Video Products including Cisco Endpoints ( Desk pro| Codec pro| Room bar| Room bar pro + etc )| Infrastructure including Cisco Call Manager| Webex Control Hub| Cisco Meeting Server.\nResponsible for providing L2 and L3+ level technical support for enterprise Cisco video/Collaboration infrastructure.\nAble to Provide Tier 2/3 support for day-to-day operational incidents of clients.\nUtilizes good troubleshooting skills to quickly provide quality resolutions during outage related to AVCN.\nShould have good understanding and Knowledge on CISCO Collaboration(VoIP/IP Telephony) product suites such as CUCM | CUC| Expressways| Voice Gateways.\nMust have good Knowledge in voice/Video control protocols like SIP| H323 / Video Protocol and should be able to analyse and troubleshoot debug logs.\nShould have Knowledge and troubleshooting on Cisco Webex Meeting / Calling and control hub Should have knowledge on Monitoring Tools & alert troubleshooting Splunk | wireshark|Hepic| Solar wind etc\nEssential Skills:\nCandidate should have at least 6-15 years of Cisco Voice / Video experience and Excellent verbal and written communications skills are required.\nAbility to adequately discuss technical issues related to AVCN endpoints set up and troubleshooting with technicians| engineers| and vendors.\nMust have knowledge for Analysing designing and troubleshooting enterprise collaboration networks (AVCN)Good knowledge and understanding on Video Products including Cisco Endpoints ( Desk pro| Codec pro| Room bar| Room bar pro + etc )| Infrastructure including Cisco Call Manager| Webex Control Hub| Cisco Meeting Server.\nResponsible for providing L2 and L3+ level technical support for enterprise Cisco video/Collaboration infrastructure.\nAble to Provide Tier 2/3 support for day-to-day operational incidents of clients.\nUtilizes good troubleshooting skills to quickly provide quality resolutions during outage related to AVCN.\nShould have good understanding and Knowledge on CISCO Collaboration(VoIP/IP Telephony) product suites such as CUCM | CUC| Expressways| Voice Gateways.\nMust have good Knowledge in voice/Video control protocols like SIP| H323 / Video Protocol and should be able to analyse and troubleshoot debug logs.\nShould have Knowledge and troubleshooting on Cisco Webex Meeting / Calling and control hub Should have knowledge on Monitoring Tools & alert troubleshooting Splunk | wireshark|Hepic| Solar wind 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