{"id":1230607,"url":"https://alion.io/job/willware-technologies-gcp-application-support-lead","title":"GCP Application Support Lead - Cloud Operations","company":{"id":3800624,"name":"Willware Technologies","domain":"willwaretech.com","url":"https://alion.io/company/willware-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"CI/CD","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-18T04:57:31Z","employer_posted_date":null,"last_verified_at":"2026-09-18T04:57:31Z","board_verified":false,"closed_at":null,"days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"Job Description:\n\nWe are looking for an experienced GCP Application Support Lead with strong experience in cloud-based application support and production operations. The candidate will be responsible for managing application support teams, ensuring 24x7 production support, managing client stakeholders, and maintaining SLA/KPI commitments.\n\nKey Responsibilities:\n\n- Manage and lead application/production support activities in a cloud environment.\n\n- Monitor application availability, performance, incidents, and production issues.\n\n- Lead and manage 24x7 support teams, including shift planning, escalations, and operational handovers.\n\n- Manage and coordinate with onshore and offshore teams.\n\n- Act as a key point of contact for senior client stakeholders and provide regular status updates.\n\n- Track, monitor, and report SLA, KPI, incident, and service performance metrics.\n\n- Drive incident, problem, and service management processes to ensure timely resolution.\n\n- Identify opportunities for operational improvements, automation, and enhanced service reliability.\n\n- Collaborate with SRE, Cloud Operations, Infrastructure, Development, and 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