{"id":4279847,"url":"https://alion.io/job/willware-technologies-servicenow-hrsd-technical-lead","title":"Servicenow HRSD-Technical Lead","company":{"id":3800624,"name":"Willware Technologies","domain":"willwaretech.com","url":"https://alion.io/company/willware-technologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true},{"name":"JavaScript","optional":true},{"name":"LDAP","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-11-13T17:27:04Z","employer_posted_date":null,"last_verified_at":"2026-11-13T17:27:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Company: WillWare Technologies\nExperience: 6+ Years\nRole: Technical Lead-Service now HRSD\nLocation: Hyderabad\nWork Mode: On-Site\nJob Description:\n\na text-decoration: none; color: #464feb;\n\ntr th, tr td border: 1px solid #e6e6e6;\n\ntr th background-color: #f5f5f5;\n\nWe are seeking an experienced ServiceNow HRSD Technical Lead to lead the design, development, and implementation\n\nof scalable Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform. The ideal candidate will\n\npossess strong expertise in ServiceNow HRSD modules, platform customization, integrations, workflows, and technical\n\nleadership. This role requires close collaboration with HR stakeholders, business analysts, architects, and development\n\nteams to deliver enterprise-grade HR solutions that enhance employee experience and operational efficiency.\n Key Responsibilities Lead end-to-end implementation and enhancement of ServiceNow HRSD solutions.\n\nDesign scalable and maintainable technical solutions aligned with business requirements and ServiceNow\n\n best practices.\n\nConfigure and customize HR Case Management, Employee Service Center (ESC), HR Knowledge\n\n Management, Lifecycle Events, and Document Management.\n\nDevelop and maintain complex workflows, Flow Designer solutions, business rules, UI policies, client scripts,\n\n and integrations.\n\nCollaborate with HR business teams to translate requirements into technical designs.\n\nLead technical design reviews, code reviews, and solution governance activities.\n\nIntegrate ServiceNow HRSD with third-party systems such as Workday, SAP SuccessFactors, Oracle HCM,\n\n Azure AD, and other enterprise applications.\n\nMentor and guide developers, providing technical leadership and best practice recommendations.\n\nSupport platform upgrades, release management, and deployment activities.\n\nTroubleshoot and resolve complex technical issues within the ServiceNow ecosystem.\n\nEnsure platform security, compliance, and performance standards are maintained.\n\nParticipate in estimation, planning, and architectural discussions for new initiatives.\n\n Mandatory Skills ServiceNow HR Service Delivery (HRSD)\n\nHR Case Management\n\nEmployee Service Center (ESC)\n\nLifecycle Events\n\nFlow Designer\n\nService Catalog\n\nIntegrationHub\n\nBusiness Rules, Client Scripts, UI Policies\n\nServiceNow Platform Development\n\nJavaScript\n\nREST/SOAP API Integrations\n\nScoped Applications\n\nUpdate Sets and Application Deployment\n\nAgile/Scrum Methodology\n\n Preferred Skills Workday Integration\n\nSAP SuccessFactors Integration\n\nServiceNow Employee Center Pro\n\nVirtual Agent\n\nPerformance Analytics\n\nHR Knowledge Management\n\nService Portal\n\nCMDB and CSDM Understanding\n\nSSO, LDAP, Azure AD Integrations\n\n Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field.\n\n6+ years of ServiceNow platform experience.\n\n3+ years of hands-on HRSD implementation experience.\n\nStrong expertise in ServiceNow scripting and platform customization.\n\nProven experience leading technical teams and enterprise implementations.\n\nExcellent communication and stakeholder management skills.\n\n Certifications (Preferred) ServiceNow Certified System Administrator (CSA)\n\nServiceNow Certified Application Developer (CAD)\n\nServiceNow Certified Implementation Specialist - HR Service Delivery (CIS-HR)\nServiceNow Certified Technical Architect (CTA) or Certified Master Architect (Preferred)Key Technologies\n\nServiceNow HRSD | HR Case Management | Employee Service Center | Lifecycle Events | Flow Designer | IntegrationHub | JavaScript | REST API | SOAP API | Service Catalog | Virtual Agent | Workday | SAP SuccessFactors | Agile","description_format":"text","description_chars":3647,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-13T20:09:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":44,"reasons":["seen:0","win:early","comp:brand"],"computed_at":"2026-11-13T21:02:51Z"},"pay":null,"html_url":"https://alion.io/job/willware-technologies-servicenow-hrsd-technical-lead","json_url":"https://alion.io/job/willware-technologies-servicenow-hrsd-technical-lead.json","meta":{"generated_at":"2026-11-13T21:02:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41946,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800624},"rest":"https://alion.io/mcp/rest/get_company?id=3800624"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwillware-technologies-servicenow-hrsd-technical-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwillware-technologies-servicenow-hrsd-technical-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwillware-technologies-servicenow-hrsd-technical-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/willware-technologies-servicenow-hrsd-technical-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwillware-technologies-servicenow-hrsd-technical-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4279847}},{"tool":"search_jobs","arguments":{"company":"willwaretech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4279847},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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