{"id":1532738,"url":"https://alion.io/job/wilson-college-technical-support-specialist-full-time-onsite","title":"Technical Support Specialist (Full-time, Onsite)","company":{"id":2009139,"name":"Wilson College","domain":"wilson.edu","url":"https://alion.io/company/wilson-edu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chambersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T17:00:48Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-24T08:07:27Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Wilson College is seeking a service-oriented and technically skilled Technical Support Specialist to provide technology support to faculty, staff, and students across the College. The Technical Support Specialist plays an important role in ensuring reliable access to campus technology by providing responsive helpdesk support, troubleshooting computing and audiovisual technologies, and supporting the deployment and maintenance of endpoint devices.\nThis position oversees the College’s technology helpdesk and student helpdesk employees while working collaboratively with other Technology and Library Services staff to provide high-quality technology services. The successful candidate will be a resourceful problem-solver with strong technical and customer service skills who enjoys working directly with users and supporting a variety of technology needs in a higher education environment.\nEssential Responsibilities\nThe Technical Support Specialist will:\nOversee the Wilson College technology helpdesk and ensure appropriate coverage during established service hours.\n\nProvide telephone, remote, and onsite technical support to faculty, staff, and students, including troubleshooting computer hardware, software, peripherals, and audiovisual technologies.\n\nDeploy, configure, maintain, and support endpoint technology, including laptops, desktop computers, monitors, printers, mobile devices, peripherals, and related equipment.\n\nAssist with network-based endpoint deployment, imaging, software updates, patches, and security processes.\n\nDiagnose hardware issues and coordinate warranty service and repairs with vendors as appropriate.\n\nProvide classroom, meeting, and event technology support when the AV and Classroom Technology Specialist is unavailable or when additional IT support is required.\n\nRecruit, train, schedule, and supervise student helpdesk employees.\n\nDevelop and maintain training resources and procedures for student helpdesk employees.\n\nPromote high standards of customer service, timely response, effective problem resolution, and overall user satisfaction.\n\nParticipate in planning, budgeting, lifecycle management, and inventory activities related to endpoint devices and peripherals.\n\nCollaborate with Technology and Library Services colleagues and other campus partners to provide reliable and effective technology services.\n\nParticipate as an active member of cross-functional teams, projects, and campus initiatives as assigned.\n\nProvide occasional evening and weekend technology support for campus events as needed.\n\nPerform other duties as assigned.\n\nCompetencies\nTechnical Support & Troubleshooting: Ability to diagnose and resolve hardware, software, peripheral, connectivity, and other end-user technology issues in a timely and effective manner.\n\nEndpoint Technology: Working knowledge of PC and Mac hardware, Windows and macOS operating systems, printers, mobile devices, peripherals, and related endpoint technologies.\n\nCustomer Service: Demonstrated commitment to providing responsive, professional, and effective technology support to users with varying levels of technical knowledge.\n\nCommunication Skills: Strong verbal, written, and interpersonal communication skills, with the ability to explain technical information clearly to non-technical users.\n\nHelpdesk Operations: Ability to organize and prioritize support requests, maintain appropriate service coverage, and promote timely and consistent resolution of technology issues.\n\nStudent Employee Supervision: Ability to train, schedule, supervise, and provide direction to student helpdesk employees.\n\nOrganization & Time Management: Ability to manage multiple support requests, projects, priorities, and deadlines while maintaining accuracy and responsiveness.\n\nCollaboration & Teamwork: Ability to work effectively with Technology and Library Services colleagues and other campus partners to support College technology needs.\n\nTechnology & Adaptability: Ability to learn and support evolving technologies, including Microsoft 365, web-based collaboration tools, audiovisual technologies, and generative AI applications.\n\nInitiative & Problem-Solving: Ability to work independently, exercise appropriate judgment, identify solutions, and escalate technical issues when necessary.\n\nPosition Type & Expected Hours of Work\nFull-time, 12-month, non-exempt position.\n\nRegular work schedule is generally Monday through Friday, 7:30 a.m. to 4:00 p.m.\n\nSome evening and weekend hours may be required to support campus events and other technology needs.\n\nThe position may require occasional schedule flexibility based on departmental and campus needs.\n\nEducation & Experience\nAssociate degree or equivalent education and experience, preferably in a computer-related field.\n\nMinimum of two years of experience providing endpoint, desktop, helpdesk, or related technical support.\n\nExperience supporting PC and Mac hardware and Windows and macOS operating systems.\n\nExperience with Microsoft Office/Microsoft 365, web browsers, web-based collaboration tools, and other commonly used end-user applications.\n\nExperience supporting instructional or audiovisual technology, including classroom presentation systems, projectors, and video conferencing systems, preferred.\n\nExperience with learning management systems preferred.\n\nHigher education experience or familiarity with higher education technology environments preferred.\n\nAn equivalent combination of education and relevant experience may be considered.\nWorking at Wilson College\nAt Wilson College, we value our employees and are proud to offer a comprehensive benefits package designed to support your health, well-being, and professional growth. Full-time, on-site employees enjoy:\nRobust Health Benefits: Including medical, dental, and vision coverage, plus college-paid basic life and long-term disability insurance.\n\nSpending Account Options: Access to employee-funded Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) for both healthcare and dependent care needs.\n\nRetirement Planning: A Defined Contribution Retirement Plan with TIAA to help you plan for the future.\n\nEducational Benefits: Tuition remission for employees and their families for undergraduate, graduate, and certificate programs, as well as access to Tuition Exchange scholarships through a national consortium of colleges.\n\nWilson fosters a supportive, collegial work environment that prioritizes work-life balance. Employees benefit from:\nFlexible dining options and free access to our on-campus fitness center.\n\nAn Employee Assistance Program (EAP) offering confidential support and resources.\n\nAs a qualified 501(c)(3) nonprofit employer, Wilson College employees may also be eligible for the Public Service Loan Forgiveness (PSLF) program.","description_format":"text","description_chars":6778,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":true,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-30T17:00:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":62500,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.679,"p_room":0.55,"age_days":23,"expected_fill_days":20,"reasons":["conf:5","win:tail","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/wilson-college-technical-support-specialist-full-time-onsite","json_url":"https://alion.io/job/wilson-college-technical-support-specialist-full-time-onsite.json","meta":{"generated_at":"2026-10-24T19:10:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009139},"rest":"https://alion.io/mcp/rest/get_company?id=2009139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwilson-college-technical-support-specialist-full-time-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwilson-college-technical-support-specialist-full-time-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwilson-college-technical-support-specialist-full-time-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wilson-college-technical-support-specialist-full-time-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwilson-college-technical-support-specialist-full-time-onsite"}]}