{"id":711465,"url":"https://alion.io/job/wilsonelser-on-site-it-support-analyst","title":"On-Site IT Support Analyst","company":{"id":684922,"name":"Wilson Elser Moskowitz Edelman & Dicker","domain":"wilsonelser.com","url":"https://alion.io/company/wilsonelser","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":16,"ghost_share":0.063,"stale_share":0.438,"repost_share":0.063,"time_to_fill_p50_days":83,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-10T15:27:03Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T16:14:27Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":84},"description":"At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.\nOur continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.\nOur firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our Houston office. \nThis position is a full-time on site position.\nThe Position\nThis role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser’s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.\nKey Responsibilities:\nUnderstand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.\nCollect and track equipment from departed end users following standardized asset tracking procedures.\nProvide support for video conferencing and related A/V on-site systems.\nInstall, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.\nCoordinate user requirements with regional supervisors, management, and other IT teams.\nBuild service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.\nCollaborate with other team members on tasks or requests, in an efficient and expeditious manner.\nEvaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.\nAdhere to organizational change management processes.\nPerform special duties, tasks, or projects, as required.\nQualifications\nMinimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:Windows 10 & Windows 11 Operating Systems\nMicrosoft Office O365 with a strong acumen in Outlook\nDesktop client v. web-based applications\nActive Directory & Azure AD\nZoom Rooms & Microsoft Teams\nDesktop Driver Controls\nAll-in-One Monitors\nVPN, Remote Access, & Cloud Network Access\nVirtual Desktop Environments and Functions\nCloud & On-Prem Telephony functions\nDesktop imaging & BIOS controls\nLAN and SD-WAN support\n\nMinimum 3 years working in ITSM and ITIL environments.\nSelf-starter with the ability to manage own time effectively and work autonomously.\nAbility to lift and move items up to 50 lbs.\nAbility to travel throughout the region, if needed.\nExperience working in an environment that promotes active listening, transparency, and customer-centric service.\nExperience in system operations and/or administration a plus.\nPrior law firm experience a big plus.\nStrong analytical and problem-solving skills.\nExcellent verbal and written communication skills.\nCertifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.\nITIL4 certification preferred (in-house training is available).\nEducation\nBachelor’s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.\nCertifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.\nWilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally.\nA variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. \nSalary Range:\n$70,000—$80,000 USD\nWhy Should You Apply? \nBenefits: Outstanding benefits package, including 401k match and generous PTO plan\nCareer Growth: Ample opportunities for professional development and advancement\n Employee Perks: Access to corporate discount plans and other benefits\nWilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at .\nWilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law. \nWilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.\nCalifornia Residents may review our CCPA notice for applicants and employees here.\n\nWilson Elser participates in the federal E-Verify program. With respect to all new hires, we provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.\nPlease review the official posters for detailed information regarding your rights and protections\n Download the E-Verify Participation Poster (English & Spanish)\n\n Download the Right to Work Poster (English & Spanish)\n\n#ZR","description_format":"text","description_chars":7156,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-11T04:56:33Z"},{"event":"close","at":"2026-10-09T17:03:10Z"},{"event":"reopen","at":"2026-11-02T00:07:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.538,"p_room":0.44,"age_days":84,"expected_fill_days":83,"reasons":["conf:3","stale_co","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/wilsonelser-on-site-it-support-analyst","json_url":"https://alion.io/job/wilsonelser-on-site-it-support-analyst.json","meta":{"generated_at":"2026-11-03T20:34:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684922},"rest":"https://alion.io/mcp/rest/get_company?id=684922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwilsonelser-on-site-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwilsonelser-on-site-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwilsonelser-on-site-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wilsonelser-on-site-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwilsonelser-on-site-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":711465}},{"tool":"search_jobs","arguments":{"company":"wilsonelser.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":711465},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}