{"id":3239092,"url":"https://alion.io/job/win-systems-application-support-engineer-l2-200pm-to-1000pm-cst","title":"Application Support Engineer L2 - 2:00pm to 10:00pm CST","company":{"id":4483188,"name":"Win Systems","domain":null,"url":"https://alion.io/company/win-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-25T12:36:29Z","employer_posted_date":null,"last_verified_at":"2026-10-25T12:36:29Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Win Systems is a leading technology supplier with 25 years of experience providing management solutions, electronic roulette, and slot machines to the casino and lottery industries.\nWith its best-in-class casino management systems, gaming machines, and an easily integrated end-to-end service, Win Systems is the go-to supplier for all gaming requirements.\nWin Systems has expanded to operate in over 60 countries worldwide, offering a multi-channel service across hundreds of venues of varying sizes and multiple regulatory jurisdictions. Win Systems aims to become the trendsetter for the gaming technology sector, and we are certain our solutions will shape the future of the casino environment\nThis role is responsible for providing a service to our clients to ensure that our software, ERP WIGOS™,remains operational. This involves proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.\nLOCATION: USA - Remote.The role is responsible for providing a service to clients to ensure that our systems remain operational, which requires:\n\nHandle escalated customer issues that Level 1 agents couldn't resolve.\n\nProvide in-depth troubleshooting and solutions for complex problems.\n\nOffer technical assistance for products or services, addressing more advanced user concerns.\n\nCollaborate with the technical or development teams to resolve intricate technical issues.\n\nDevelop a deep understanding of the company's products or services.\n\nStay updated on new features, updates, and changes to provide accurate information.\n\nContribute to knowledge base articles for common issues and solutions.\n\nShare insights and information with Level 1 agents to enhance overall team knowledge.\n\nDocument detailed information about customer interactions, troubleshooting steps, and resolutions for future reference.\n\nCollaborate with Level 3 support, supervisors, or other departments when issues require higher-level intervention.\n\nEducate customers on how to use products or services effectively.\n\nGuide best practices to optimize customer experience.\n\nAssist in training new agents, sharing expertise, and providing mentorship.\n\nSupport ongoing professional development within the team.\n\nGenerate reports on common issues, resolutions, and customer feedback for management review.\n\nContribute to regular performance reports for the customer care department.\n\nWork closely with other teams, such as product development, sales, and marketing, to address customer concerns effectively.\n\nWith low frequency, it will be required to act as a Level 1 Agent.\n\nRequired knowledge:\n3 years of experience in Windows Server (2008/2008 R2 / 2012/2012 R2 / 2016)\n\nExperience in IT security and Networking\n\nExperience in systems monitoring and incident management\n\nKnowledge and experience in troubleshooting Active Directory, DNS, DHCP, Firewall, etc ...\n\nExperience with SQL Server Databases.\n\nDevelopment of scripts, preferably in PowerShell (nice to have)\n\nKnowledge of hardware for servers (Nice to have) \n\nLanguages:High-level English and Spanish. Spoken and written.\nWhy work with us?\nRemote work scheme.\n\nIndefinite-term contract.\n\nComprehensive health insurance.\n\nPaid time off (PTO).\n\nImportant:This position requires a high level of English and Spanish. Schedule from 2:00 pm to 10:00 pm CST and weekend shifts 2 times per month.\nOriginally posted on Himalayas","description_format":"text","description_chars":3445,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Manufacturing","Industrial Computers & Rugged Devices"],"lifecycle":[{"event":"open","at":"2026-10-25T14:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["seen:6","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/win-systems-application-support-engineer-l2-200pm-to-1000pm-cst","json_url":"https://alion.io/job/win-systems-application-support-engineer-l2-200pm-to-1000pm-cst.json","meta":{"generated_at":"2026-11-02T02:23:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4483188},"rest":"https://alion.io/mcp/rest/get_company?id=4483188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwin-systems-application-support-engineer-l2-200pm-to-1000pm-cst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwin-systems-application-support-engineer-l2-200pm-to-1000pm-cst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwin-systems-application-support-engineer-l2-200pm-to-1000pm-cst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/win-systems-application-support-engineer-l2-200pm-to-1000pm-cst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwin-systems-application-support-engineer-l2-200pm-to-1000pm-cst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3239092}},{"tool":"search_jobs","arguments":{"company":4483188,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3239092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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