{"id":4182483,"url":"https://alion.io/job/winbro-group-service-manager","title":"Service Manager","company":{"id":687641,"name":"Winbro Group","domain":"winbrogroup.com","url":"https://alion.io/company/winbrogroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T17:43:29Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:43:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment can produce highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.\nThe position represents a fantastic opportunity for an experienced Service Manager to join a well-established and growing company with a trusted technically advanced product portfolio based on over 30 years of experience in non-conventional machine tool systems.\nThe Service Manager will lead a team of engineers to service, maintain and upgrade equipment across the globe in Blue Chip Turbine Engine OEM’s. Principal machining technologies are; 5 axis grinding, high speed EDM drilling and laser drilling/milling. The applicant will utilise excellent leadership, communication and interpersonal skills to deliver results and as well as the desire to bring improvements.\nRole and responsibilities:\nOrganise and manage the Service team, ensuring effective resource planning, productivity and customer service.\nProvide advanced technical support to customers, ensuring excellent service and timely resolution of issues.\nTake ownership of technical issues in the field, liaising with relevant departments to achieve effective solutions.\nIdentify training and development needs using a skills matrix to encourage multi-skilling and reduce reliance on individuals.\nMonitor customer quotation requests, ensuring competitive pricing, appropriate margins and achievable delivery times.\nWork closely with Sales to identify opportunities for service contracts, preventative maintenance and technology upgrades with new and existing customers.\nMonitor contract profitability, identifying opportunities to increase revenue and improve margins.\nTake full ownership of the Service department's P&L, budgets and revenue forecasts.\nProvide regular sales updates against budget and forecast, conducting monthly business reviews to monitor performance against objectives.\nVisit customer sites as required to support customer relationships and develop sales opportunities.\nTechnical:\nUnderstand customer technical requirements and translate these into appropriate technical specifications and quotations.\nProvide technical support and guidance to the Service team.\nManage technical issues in the field, coordinating with Engineering, customers and other resources to ensure effective resolution.\nService Management:\nManage the day-to-day activities, performance and productivity of the Service team.\nIdentify training needs and develop team capabilities through multi-skilling and structured development.\nBuild strong customer relationships, regularly reviewing satisfaction and identifying opportunities to improve service levels.\nSet and monitor performance standards, productivity and response times, taking corrective action where required.\nManage customer communications and escalations to ensure effective service delivery.\nOversee technical upgrades, working with Engineering and System Solutions to ensure technical feasibility and resource availability.\nTake ownership of service quotations, ensuring accurate pricing and lead times.\nCollaborate with Sales and CRM teams to develop service contracts and technology upgrade opportunities.\nManage Service revenue, budgets and forecasts, ensuring performance against financial objectives.\nRequirements\nHands-on service engineering experience and strong technical knowledge of machine tools, ideally EDM, laser and grinding processes.\nGood understanding of electrical and mechanical systems within multi-axis conventional and non conventional machinery.\nExperience working within an ISO 9001 environment.\nStrong customer focus with excellent communication and problem-solving skills.\nProven experience managing, leading and developing a technical service team.\nAbility to set clear objectives, manage performance and maintain high service standards.\nStrong commercial awareness, including budgets, forecasting and profitability.\nBachelor's Degree in Mechanical Engineering, Electrical Engineering, Electronics or a related field, or equivalent relevant experience.\nThis role is mainly site-based but will require some UK and oversees travel; expected around 20%.\nWe are not able to provide visa sponsorship now or in the future for this position. Candidates must have an existing and ongoing right to work in the UK.\nBenefits\nCompetitive salary. \nFlexible start and finish times.\n25 days holiday per year, including shut down over Christmas.\nCompany pension scheme with the option to contribute via salary sacrifice.\nCompany paid life insurance at 3 x salary with the option to upgrade value and to include spousal cover.\nWinbro is an Equal Opportunity Employer prohibiting discrimination based on protected characteristics like race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or age.","description_format":"text","description_chars":5168,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-11-12T17:43:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":67,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T18:48:49Z"},"pay":null,"html_url":"https://alion.io/job/winbro-group-service-manager","json_url":"https://alion.io/job/winbro-group-service-manager.json","meta":{"generated_at":"2026-11-12T18:48:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687641},"rest":"https://alion.io/mcp/rest/get_company?id=687641"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwinbro-group-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwinbro-group-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwinbro-group-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/winbro-group-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwinbro-group-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4182483}},{"tool":"search_jobs","arguments":{"company":"winbrogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4182483},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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