{"id":2207689,"url":"https://alion.io/job/windfall-product-delivery-expert","title":"Product Delivery Expert","company":{"id":720754,"name":"Windfall","domain":"windfall.com","url":"https://alion.io/company/windfall-3","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":90,"open_postings":13,"ghost_share":0.077,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":210,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Human-in-the-Loop","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:18:37Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T03:50:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"As a Product Delivery Expert, you will own fast, accurate, and reliable product delivery for Windfall's customers, making sure every data file, model score, and data integration lands on time and right the first time. Working daily in our delivery queues and partnering closely with Customer Solutions Engineers, you'll be the technical expert customers hear from when setup, data readiness, or delivery needs attention, joining calls to solve problems directly with the person doing the work. Your mission is to get customers to value quickly and keep them there, while spotting repetitive manual work and turning it into documented workflows, product feedback, and automation that help Windfall scale. This is a hands-on, customer-facing delivery role for someone with strong data fluency and a structured approach to troubleshooting.\nWe’re on a mission to change how organizations perceive and use people data. And we hold to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.\nResponsibilities:\nOwn end-to-end product delivery for customers, verifying every delivery of data back to the customer\nMonitor and act on customer delivery queues daily, resolving manual-processing alerts and handling exceptions\nProactively monitor recurring feeds and integrations to catch issues before customers notice them\nPartner with Customer Success Engineers on data readiness, dashboard setup, and delivery investigations\nJoin customer calls for onboarding, file issues, data setup, transfers, and ongoing workflows, including pooled coverage for accounts without a dedicated Customer Solutions Engineer\nOwn the human-in-the-loop steps that are part of the product experience and execute them accurately every time\nTriage and escalate delivery issues to Engineering with clear reproduction steps and impact, and close the loop with customers once resolved\nIdentify repeat manual work, document the pattern, propose automation, and validate the fix with Product and Engineering\nBuild and maintain delivery runbooks, QA checks, and customer guidance on file processing and integration changes\nShare delivery insights and patterns with CS and Product to improve processes across the team\nDrive faster time to value by helping new customers reach first value within their first 90 days and minimizing delivery delays, rework, and repeat exceptions, contributing to early NPS, customer health, and retention\nRequirements:\nBachelor’s degree\n2+ years of experience in product operations, data operations, implementation, or a similar technical, customer-facing role\nStrong data fluency, including file structures, field mapping, record matching, and data quality\nA structured approach to troubleshooting: you form hypotheses, test them, and document what you find rather than trying random fixes\nExceptional attention to detail and a process-minded approach to recurring work\nA track record of spotting patterns in manual work and turning them into repeatable workflows or systems\nComfort joining customer calls and explaining technical issues clearly to both technical and non-technical audiences\nAbility to manage a daily queue of time-sensitive work while keeping quality high\nClear written communication, especially for runbooks, process documentation, and customer guidance\nPreferred Requirements:\nPrior startup experience, particularly in B2B SaaS or data companies\nWorking knowledge of SQL\nExperience with data onboarding or identity resolution platforms\nFamiliarity with file transfer methods and integrations\nWhat You Bring to Windfall:\nThrives in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine\nProactive problem-solver with a focus on delivering value to customers\nExemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness\nOutstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiences\nHighly analytical and adept at problem-solving\nTeam-oriented attitude, even in remote work settings. Contribute, share expertise, take accountability, and foster empathy in relationships\nCommercial instinct: knows the difference between a service request and an expansion conversation\nOrganized enough to carry a large book without letting follow-ups slip; directs work across teams rather than hoarding it","description_format":"text","description_chars":4566,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["B2B Company & Contact Data"],"lifecycle":[{"event":"open","at":"2026-10-10T00:17:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":210,"reasons":["conf:2","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/windfall-product-delivery-expert","json_url":"https://alion.io/job/windfall-product-delivery-expert.json","meta":{"generated_at":"2026-10-12T05:06:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8129,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720754},"rest":"https://alion.io/mcp/rest/get_company?id=720754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwindfall-product-delivery-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwindfall-product-delivery-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwindfall-product-delivery-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/windfall-product-delivery-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwindfall-product-delivery-expert"}]}